SATIC Office Manager

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

Role Summary:

South Africa Technology and Innovation Centre (SATIC) is the latest addition to the PwC global technology delivery network. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make them fit for the future. We are seeking a dynamic and visionary leader who brings in-depth market experience, who sees technology as a way to enable and drive human innovation and who wants to lead, develop and bring together a community of solvers, to tackle the biggest challenges in society.
If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join the SATIC, you are choosing to work with and lead teams across territories, harnessing the power of world leading tech and making a difference to real peoples lives.

The Durban SATIC Lead (Lead) will be responsible for overseeing the daily operations of the office, ensuring a smooth and efficient work environment. This role involves managing administrative tasks, coordinating office activities, and providing support to the SATIC services team. The Lead will play a key role in maintaining a productive and organized office space and working closely with internal and external stakeholders, whilst supporting the company's strategic goals and objectives.

Qualifications / Certifications required:

• Bachelor’s degree in business administration, Management, or a related field.
• Project management certification is highly advantageous.

Experience required:

• 7+ years of experience in office management or a similar role within a professional services environment.
• Experience in managing in-office projects end-to-end.

Responsibilities of role:

• Office Administration: Manage day-to-day office operations, correspondence with relevant stakeholders, and maintaining office supplies.
• Team Support: Provide support to the SATIC services team.
• Facilities Management: Ensure the office environment is well-maintained, including managing relationships with vendors and service providers.
• Event Coordination: Plan and coordinate office events, meetings, and training sessions. Manage the booking of training rooms, and facilitation of assessment centers.
• Compliance: Ensure compliance with company policies and procedures, as well as local regulations and standards. Evacuation and fire drill monitoring. Be the first aid representative (training to be provided).
• Communication: Serve as a point of contact for internal and external stakeholders, ensuring effective communication and collaboration.
• Team Management: Oversee and manage office staff, including hiring, training, and performance evaluations of selected staff members.
• Stakeholder Management: Identify key stakeholders across different PwC territories, ensure proactive engagement and relationship building, and identify and mitigate any potential risks.
• HR Management: Handle HR-related tasks such as employee onboarding and addressing employee concerns.
• Performance and Absence Management: Monitor and manage employee performance, attendance, and absence, ensuring adherence to company policies and procedures.

Desirable skill sets include:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team in a highly pressured environment.

Role related attributes:

• Detail-oriented.
• Proactive.
• Able to handle confidential information with discretion.
• Focus on people centricity.

Travel Requirements: Not Specified

Available for Work Visa Sponsorship? No

Job Posting End Date: March 8, 2025