SATIC- Learning and Development Design Manager

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.

About the Role

Responsible for the talent, development and coaching strategies for the firm, the Talent, Development & Coaching Centre of Excellence (TD&C CoE) partners with the business to deliver high quality development opportunities that enable both the firm’s strategic priorities and individual growth of our people. We are a team of well-connected people professionals who bring creativity, expertise and market insights and work with subject matter experts in our business to respond to the development needs of the firm.

Design Consultants work as part of a Portfolio Strategy Leader’s (PSL) team, and will report into the aligned PSL. However, the Design Consultant may report into the Senior Design Consultant (SDC) for programme delivery. Responsible for understanding the business objectives for a particular training need, they will work with business SMEs to translate these into key learning objectives and design highly effective learning interventions to meet these needs. This includes the use of learning design methodologies and innovation and insights (from the Innovation and Investments Hub) to author content, review content prepared by Design Senior Associates, and supporting the PSL and/or SDC with project management activity.

Requirements

• 6+ Years experience within the L&D Design environment
• An understanding of PwC’s service propositions, with a broad understanding of the firm’s strategy and priorities.
• Passion for creating and delivering highly effective content
• Recent experience working in Tax or Advisory (Deals/Consulting) in Professional Services would be advantageous, but not compulsory
• Experience in the design, development and review of face-to-face and technology enabled learning solutions, showcasing innovation and creativity when approaching new challenges.
• An understanding of digital learning solutions and Learning Technologies and how they can be used to add value and transform the way we learn.
• Proven ability to engage and influence stakeholders, communicating confidently, clearly and effectively in verbal and written formats.
• Ability to develop and build a wide range of relationships and work collaboratively as part of a wider team.
• Ability to lead, coach and develop self and others in the pursuit of delivering a distinctive and sustainable L&D service to the firm.
• Operate with a global and inclusive mind-set, demonstrating commercial acumen and an understanding of the firm’s business priorities.
• Ability to adhere to project management disciplines to deliver on tasks and responsibilities on time and to budget, with designated resources.
• Assimilate complex data and information objectively to inform recommendations.
• Demonstrate resilience and delivery under pressure, in an ambiguous and changing landscape.

Critical skills

• Communication
• Coaching & feedback
• Teamwork
• Embracing change
• Learning agility
• Creativity
• Service excellence

Key Responsibilities

• Design and develop programmatic content via curation, in-house authoring and engagement of external suppliers, leveraging LoS specific and/or Firmwide knowledge and experience as appropriate.
• Remain business-centred at all times, understanding their needs and keeping them in mind when taking actions and making decisions.
• Consistently follow the processes set by the Innovation & Investments (I&I) Hub, in combination with content knowledge, to enable effective and efficient/ innovative learning design.
• Review content written by Design Senior Associates and peers to maintain quality control of content, ensure learning objectives have been met, challenge learning efficacy and innovation and drive consistency.
• Hold relevant business relationships that are integral to programmatic design such as content SMEs.
• Work closely with the People Solutions Learning Experience team and Integrated Services - Event Delivery team to deliver a successful learning intervention.
• Facilitate design workshops where applicable.
• Lead the briefing/training of facilitators and hosts to equip them to be able to deliver learning content.
• Support the PSL/SDC in ensuring appropriate evaluation metrics are put in place and analyse evaluation reporting at a programme level and consider the impact of this on future design iteration.
• Consider appropriate diversity, inclusion and wellbeing; accessibility; external suppliers; and environmental and social impact when designing content.
• Coach and supervise more junior designers to enhance team capability, quality of output and to promote knowledge sharing.
• Contribute to the Innovation & Investment Communities of Practice to support collaboration and education and ensure the adoption of market insights and latest innovations.
• Collaborate with the other Design Consultants across the Design Hub to ensure T&D activity is aligned across the CoE and share best practice.
• Support the PSL/SDC in project management activity, where appropriate.
• Be prepared to travel within the UK and abroad and support the delivery of programmes.

The LoS Design Team is a creative team of learning designers, responsible for understanding the needs of the business and designing and curating or creating LoS programme content. The aim is to develop the most impactful, innovative solutions to meet learner needs and deliver clear business outcomes, leveraging the latest technological innovations where this enhances learning effectiveness.