SAP HCM Service Delivery Lead

Who are we?

Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam.

What will you do?

As an SAP HCM Service Delivery Lead, you will be responsible for overseeing and maintaining smooth technical support operations within the SAP ECC HCM and Success Factors platform as a service.

You will report to the Head of SAP Centre of Expertise (CoE) within Sanlam Group Technology (SGT), a Retail Affluent division, and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery, and top-notch client support.

Your client, Human Resources Shared Services (HRSS) in Group HR, provides a chargeable offering to approximately 35 businesses in Sanlam Group and is responsible for, amongst others, HR and payroll processing, payroll payments and reconciliations, manning the HR service desk, translating business requirements into change requests, and high-level troubleshooting in the centralised HCM system.

You will maintain a close client and SAP CoE relationship to effectively support SLA’s and OLA’s between SGT and HRSS.

You will lead teams of developers, testers, and application security specialists to deliver system and user access change requests for both business as usual and projects where applicable. You may be required to undertake system change requests in your role.

You will ensure all periodic system upgrade and maintenance activities are successfully completed.

You will oversee the design of complicated, high-impact system requirements to address potential risks to integration, usability, and deadlines.

You will mentor, support, and guide team members towards common goals.

What will make you successful in this role?

1. Receive, assess and allocate JIRA requests
2. Ensure periodic client cadences for alignment, prioritisation and escalation activities
3. Ensure adequate resource levelling in response to backlog and incoming JIRA requests
4. Ensure adherence to Release, Incident and SAP Change Management procedures
5. Ensure audit compliance in user access and change management
6. Ensure all SAP HCM legislative changes are addressed
7. Ensure all system upgrades and maintenance activities are planned and successfully delivered
8. Ensure alignment with SAP CoE governance, procedures and principles
9. Act as a support expert to system analysts when designing system changes

Qualification

Matric
Bachelor’s degree or Diploma, preferably in Computer Science, Information Systems or related
ITIL Certification or similar will be recommended

Knowledge:

1. Advanced knowledge of SAP service delivery principles
2. Advanced knowledge of planning deliverables i.e. timelines and resources
3. Technical knowledge of SAP Payroll, Time Management, Personnel Administration and Organisational management
4. Technical knowledge of Success Factors Onboarding, Recruiting and Employee Central
5. Technical knowledge of SAP Self Service applications will be advantageous
6. Technical knowledge of Success Factors Talent modules will be advantageous
7. Advanced knowledge of system change management processes preferably using JIRA or similar
8. Understanding Waterfall methodology
9. Understanding Agile methodologies will be advantageous
10. Understanding SAP ABAP will be advantageous

Skills:

1. Ability to interpret and interrogate written requirements specification documents
2. Ability to prioritise tasks
3. Ability to deliver in accordance with strict deadlines
4. Ability to negotiate with various stakeholders
5. Ability to maintain delivery momentum
6. Excellent interpersonal and communication (written and verbal) skills
7. Strong analytical skills
8. Strong problem solving
9. Strong written and verbal communication skills

Experience:

1. At least 8 years in SAP Service delivery and/or SAP HCM Team Lead
2. At least 5 years in technical support of SAP HCM and/or Success Factors
3. Involvement in 2-3 full life SAP HCM cycle projects

Personal Attributes

1. Organisational savvy - Contributing through others
2. Decision quality - Contributing through others
3. Plans and aligns - Contributing through others
4. Optimises work processes - Contributing through others
5. Drives results - Contributing strategically
6. Customer focus - Contributing strategically

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

1. Cultivates innovation - Contributing through others
2. Customer focus - Contributing through others
3. Drives results - Contributing through others
4. Collaborates - Contributing through others
5. Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.