Salesforce Solution Analyst

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Salesforce Solution Analyst

Apply locations Randburg time type Full time posted on Posted 3 Days Ago time left to apply End Date: February 18, 2025 (1 day left to apply) job requisition id R-15971876

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Integrated Channels Salesforce Tech, a division within Everyday Banking, is seeking to hire a Salesforce Certified Solution Analyst.

Job Description

Requirements Analysis & Business Needs Assessment:

• Gather, analyze, and document business and technical requirements.
• Conduct gap analysis to identify improvements in current systems.
• Work with stakeholders to translate business needs into technical specifications.

System Design & Development Support:

• Collaborate with software developers, architects, and database administrators to design IT solutions.
• Ensure systems are scalable, secure, and aligned with business goals.
• Provide input on system architecture and integration with existing technologies.

Testing & Quality Assurance:

• Define test cases and participate in system testing and user acceptance testing (UAT).
• Identify, document, and track system defects and performance issues.
• Work with QA teams to ensure system functionality meets business requirements.

System Implementation & Support:

• Assist in system deployment, upgrades, and configuration.
• Provide ongoing support and troubleshooting for IT systems.
• Develop technical documentation, including user guides and system manuals.

Stakeholder Collaboration & Communication:

• Work closely with business users, IT teams, and third-party vendors.
• Facilitate meetings and workshops to gather feedback and refine solutions.
• Provide training and support to end-users on system functionalities.

Security, Compliance & Risk Management:

• Ensure IT solutions adhere to industry security standards and regulatory requirements.
• Identify and mitigate potential risks associated with system implementations.
• Collaborate with cybersecurity teams to enhance system security.

Data Analysis & Reporting:

• Analyze system data and generate reports for performance monitoring.
• Optimize data storage, retrieval, and management processes.
• Support decision-making by providing insights from system analytics.

Key Skills & Competencies:

• Technical & Analytical Thinking - Ability to assess system requirements and troubleshoot issues.
• Business Process Understanding - Knowledge of business workflows, case creations, and how they interact with IT systems.
• Knowledge and Understanding of Integration APIs & Database Query Syntax - Familiarity with APIs (XML, JSON), SQL [Important].
• Communication & Collaboration - Ability to work with both technical and non-technical stakeholders.
• Project Management - Experience with Agile, Scrum methodologies and practices.
• Attention to Detail – Ensuring accuracy in documentation, testing, and implementation.

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

About Us

Absa Group Limited (“Absa Group”) is listed on the Johannesburg Stock Exchange and is one of Africa’s largest diversified financial services groups.

Absa Group offers an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management, and insurance.

Absa Group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Absa Bank Tanzania and National Bank of Commerce), Uganda, and Zambia and has insurance operations in Botswana, Kenya, Mozambique, South Africa, and Zambia. Absa also has representative offices in China, Namibia, Nigeria, and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.