Salesforce Multi Cloud Administator

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies, predominantly through the provision of travel-related benefits within a market-leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400 million end consumers.

We have more than 25 years of experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass, to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, and HDFC.

Our mission is focused on doing good beyond profit, which means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Purpose of the Job

As a Salesforce Multi Cloud Administrator, you will play a critical role in developing and optimizing our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, and Service Cloud platforms. This role involves overseeing the administration of our Salesforce platform, working closely with internal stakeholders and cross-functional teams, and gathering requirements to enhance our business processes and drive overall company success.

Key Responsibilities

1. System Administration: Understanding the unique requirements of each project, coordinating with a cross-functional implementation team, and ensuring that the solution aligns with business objectives. You will be responsible for configuring Salesforce according to project specifications, managing timelines, and working with the implementation team to ensure smooth project delivery from start to finish.
2. Requirements Analysis: Understand business requirements and translate them into effective Salesforce configurations. Collaborating closely with the implementation team and the business, you will conduct thorough requirements analysis to understand the business processes, challenges, and goals.
3. Configuration and Customization: Utilizing your expertise in Salesforce Service Cloud, Loyalty Management CRM, and Experience Cloud to configure and customize solutions to meet the specific needs of the business.
4. User Administration: Ensuring seamless integration between Salesforce and Marketing Cloud is essential for maximizing the value of both platforms.
5. Flows and Automation: Developing and implementing Salesforce Flows and automation processes is key to streamlining business workflows and enhancing user experience.
6. Data Management: Manage data models, including data migration, cleansing, and maintenance, to ensure data integrity and accuracy.
7. Security Settings: Configuring and maintaining security settings within Salesforce is essential for safeguarding data and ensuring compliance with security policies.
8. Training and Support: Providing training and support to clients' end-users is crucial for driving adoption and proficiency in using Salesforce solutions.

Knowledge, Skills, and Experience Required

Qualifications:

1. 3+ years of experience administering Salesforce platforms, including Salesforce Platform, Sales Cloud, Service Cloud, and Loyalty Management.
2. Salesforce Administrator Certification required.
3. Strong proficiency in Salesforce administration tasks (user management, roles, profiles, security).
4. Experience with Salesforce integrations using REST/SOAP APIs, middleware, and other integration tools.
5. Strong problem-solving skills, with the ability to collaborate effectively with cross-functional teams.
6. Experience gathering requirements and translating them into technical solutions.
7. Ability to manage tasks for multiple projects and prioritize tasks effectively.
8. Knowledge of Agile and Scrum methodologies.
9. Familiarity with tools such as Jira and Confluence.
10. Familiarity with Data Cloud and Marketing Cloud is a plus.
11. Experience with Experience Cloud is a plus.
12. Additional certifications (e.g., Service Cloud Consultant, Loyalty Marketing Cloud Consultant) are a plus.