Sales Representative

Duties and Responsibilities:

• Develop and implement sales strategies to increase the adoption and usage of the app.
• Identify, engage, and build relationships with potential clients and businesses to promote the app.
• Build and maintain your own sales pipeline as well as extract value from an existing pipeline.
• Be able to take over a deal at any stage.
• Identify and develop new revenue opportunities and streams.
• Conduct product presentations and demonstrations tailored to client needs.
• Meet and exceed monthly sales targets while managing customer relationships effectively.
• Prepare accurate sales reports, forecasts, and client feedback for management review.
• Collaborate with marketing teams to optimize outreach and engagement efforts.
• Remain up to date with industry trends and app features to position it effectively in the market.
• Manage and maintain existing customer accounts to ensure client satisfaction, retention, and ongoing engagement.
• Farm existing accounts by identifying additional needs and opportunities for upselling or cross-selling the app's features.
• Understand the prospects' problems and what the solution can do for them.
• Be involved in the sales approach and process to achieve success.
• Understand and relay the company value proposition to the customer and clearly demonstrate the solution.
• Ability to operate a technical solution and present the customer with the product journey with ease.
• Participate in the customer onboarding process.
• Participate in the account relationship post-onboarding to drive revenue growth.
• Produce accurate and thorough daily, weekly, and monthly sales call plans & reporting through the use of the company CRM system.
• Meet weekly, monthly, quarterly, half-year revenue and other sales initiatives/targets.
• Travel where required to present to the company's customers, attend events, and build long-lasting relationships with key contacts in the industries and sales channels as identified.
• Deliver on sales targets set.
• Maintain sound customer, supplier, and staff relations.
• Establish and maintain strong and long-lasting relationships with customer stakeholders and management.
• Act as point of contact for all customer queries.
• Assist customers with onboarding of end users and improving adoption levels of end users.
• Assist customers with meeting monthly and quarterly adoption targets.
• Setup customers with access to the relevant tools and platforms to manage and maintain transparency of the service.
• Maintain regular status updates with allocated customers.
• Conduct regular business reviews with customers to provide feedback on adoption according to targets.
• Upsell new product and service offerings.
• Work closely with the Centre and Operations to uphold quality services and explore new improvements.
• Communicate new technical functions and features, as well as new value-added product offerings to customers.
• Maintain and improve quality results by creating standards and guidelines; recommending improved procedures.
• Prepare performance reports by collecting, analyzing, and summarizing data and trends.
• Drive the onboarding of customer details (credit application, subscription details).
• Inform clients by explaining procedures; answering questions; providing information.
• Take full accountability for the effective handling of any issues.
• Maintain professional and technical knowledge.
• Prepare analytical reports as required.
• Ensure that all records are in line with company procedure and accepted practices.

Requirements:

• Diploma or degree in Business Administration, Marketing, or a related field (preferred but not mandatory).
• Proven sales track record, preferably in the tech or app-based solutions sector.
• Sales experience in the logistics and transport support sector is beneficial, as is experience in the security/emergency response/telematics.
• Sound verbal, written, and telephonic communication skills in English.
• Advanced computer literacy (Microsoft Office, Word, Excel, PowerPoint, Mechanic Desk).
• Strong negotiation and communication skills with the ability to adapt to diverse client needs.
• Self-driven, goal-oriented, and able to work independently while maintaining high energy levels.
• Proficiency in CRM tools for managing sales pipelines and customer data (experience with Zoho or similar platforms is a plus).
• Tech-savvy with a good understanding of mobile apps and digital sales channels.
• Excellent interpersonal skills and the ability to build rapport quickly.
• Experience with presenting a technology product/service.
• Comfortable working in a fast-paced and challenging environment.
• Excellent presentation skills.
• Unendorsed driver’s license and own car preferred.
• Ability to work under own initiative and think of new ways to drive efficiencies.
• Willingness to work irregular and extended hours if required from time to time.
• Maintain positive relationships with customers, other employees, and management.
• Deadline-oriented and analytical (precise and accurate attention to detail).
• Ability to see tasks through to completion.
• Ability to speak effectively one-on-one (interpret customer needs and listening skills).
• Be punctual, flexible, and available for scheduling.
• Demonstrate an interest in growing the company.