Sales Manager

The Selling Sales Manager is responsible for leading and supervising the New and Used Car Sales Department to ensure profitability, efficiency, and customer satisfaction.

This role involves managing sales staff, overseeing department operations, implementing follow-up systems, and maintaining strong relationships with internal teams, suppliers, and manufacturers.

MAIN PURPOSE OF JOB: To carry out sales within the department as a "Selling Sales Manager." The main purpose of this position is to supervise a well-organized and profitable New and Used Car department. The above outcome will be considered successful under the following conditions:

1. Professional, knowledgeable, and competent staff.
2. Timely service, meeting/exceeding client requirements/expectations.
3. Follow-up systems and processes.
4. Profitable business, i.e., target within budget.
5. Harmonious relationship between departments.

RELATIONSHIPS AND PERSONAL ACTIVITIES:

Directly responsible to: Dealer Principal

Responsible for: Sales Staff, Drivers, and Cleaners.

Relationships with: Other company managers, Service Manager, Sales Managers, Financial Manager, Parts Manager, Manufacturer, Suppliers.

LIMITS OF AUTHORITY:

Operational: Authorization to order vehicles or purchase/trade-in vehicles within agreed targets and forecasts. Authority to proceed on credit sales applications and determine discounts within agreed limits.

MAIN JOB FUNCTIONS:

1. Conduct sales meetings, ensuring that relevant information is available on which business decisions are/will be taken, giving feedback on current performance and targets, allowing all staff to give input in matters, and discussing CSI results and action.
2. Control all costs as per budget.
3. Control debtors by achieving set turnaround time.
4. Do financial, productivity, and sales reporting accurately and timely to achieve expected norms and standards.
5. Manage business activities by hands-on interactive processes, being knowledgeable regarding all business activities, issues, and problems in the department; proactively solving problems where needed, evaluating productivity measures.
6. Manage human resources by attracting, developing, and retaining competent employees, ensuring that staff issues are proactively dealt with.
7. All facilities operate in terms of risk management standards by doing physical checks.
8. Ensure that sales executives are competent and receive appropriate training when needed.
9. Create marketing awareness for the sales area, utilizing customer feedback, direct sales, CSI summary, increased brand awareness, and marketing that meets target market, in line with manufacturers' marketing approach.
10. Manage Lost Leads.

EXPERIENCE, QUALIFICATIONS AND TRAINING:

1. Management and marketing skills, knowledge, and experience.
2. Ability to manage and administer a department, providing organization systems and leadership.
3. Up-to-date knowledge of vehicle legislation and trade practices.
4. Able to motivate a sales team to achieve objectives.