Sales Executive: Product Conformity Assessment (PCA)

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

Primary Responsibilities

Prepare individual sales action plans in line with the overall sales strategy to ensure a targeted and focused approach that consistently contributes to the expansion of the business. Materialize current sales opportunities and identify new ones to meet required revenue targets within defined areas of responsibility.

Specific Responsibilities

1. In conjunction with overall sales strategy, create sales plans to grow SGS revenue for designated accounts/region.
2. Identify, research, plan, contact potential clients to establish new business in order to achieve targeted revenue growth.
3. Anticipate, identify and understand client’s needs and concerns. Make recommendations to clients of the various solutions the company offers and translate those into sales opportunities.
4. Prepare presentations, quotations, service agreements and tenders within set deadlines.
5. Ensure timely and professional submission of information requested by clients. Ensure follow-up.
6. Develop and maintain sales materials and product knowledge.
7. Prepare and submit timely and accurate reports of sales activities, especially client visits/calls.
8. Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers.
9. Monitor customer satisfaction.
10. Maintain positive relationships with current and potential clients through regular contacts.
11. Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
12. Support marketing strategy and business development teams as appropriate.
13. Track competitor activity.
14. Assist with invoicing and support for collection as determined by the Business Manager.
15. Maintain a database of clients with contact information: telephone, direct mail, e-mail and networking.
16. Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities.
17. Forward potential opportunities to other Business Lines as appropriate.
18. Provide on-the-job training to new sales employees.
19. At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
20. At all times, comply with SGS code of Integrity and professional conduct.

Qualifications

• Matric (Grade 12)
• Commercial diploma and/or Technical diploma

Required Experience

• A minimum of 3 years of experience in the sales field, with a successful track record.
• Experience in Exports.
• Fluent in English.

Required Skills

• State of the art selling techniques and an ability to translate these skills into tangible results.
• Ability to persuade and influence others.
• Extensive knowledge of the related field (main actors, trends/shifts, competitors, processes, regulatory frameworks).
• Ensure new services are sold at acceptable margins within operational capacity.
• Ability to write, appraise and negotiate detailed contracts and commercial agreements.
• Ability to present detailed concepts to an audience in a presentation environment.
• Ability to adopt a flexible approach to work and react effectively to a rapidly changing environment.
• Ability to work under own initiative and with a high degree of autonomy.
• Knowledge of IT systems, particularly MS Office applications.
• Excellent interpersonal and communication skills.
• Team player.
• Ability to listen and identify client needs and requirements.
• Service-oriented mindset.
• Organization skills.
• Accountability, results-driven.
• Enthusiasm and perseverance.

Other

• Valid driving license.
• Willingness to travel, sometimes at short notice, occasional overnight and weekend and/or evening work.