Sales Engineer

The Technical Support / Integration Specialist will support local, regional, and global merchants integrating with the local Magellan platform and the Global PayU Enterprise.

This role covers the full merchant onboarding lifecycle, including pre-sales, integration support, guidance, and post-sales support, with a focus on the top five regional merchants.

The ideal candidate must proactively ensure merchants receive exceptional service while prioritizing business needs effectively.

What you will be doing:

1. Integration support – working closely with the merchant to ensure they are fully integrated into the PayU platforms.
2. Provide API support and technical issue resolutions – these can be resolved on various channels including MS team calls, face-to-face discussions (if required), and via relevant tools.
3. Ensure merchant queries are resolved within SLA timeously.
4. Take ownership of incidents, requests, and problems until cases are resolved during the integration process.
5. Create technical documentation to support teams internally as well as merchants.
6. Create seamless processes to ensure effective support and integration on PayU Platforms.
7. Monitor merchants' transactional processing during the integration process using SQL queries.
8. Supporting pre-sales and demos for local multichannel projects, local Magellan integration, and PayU enterprise.

What are we looking for?

1. Must be technically strong – have a development background (Java preferable).
2. Must be able to use, understand, and debug API calls using Postman and debugging tools.
3. 3-5 years experience as a Technical Support Specialist or Integration Specialist.
4. Must have experience in: Using Postman or similar tools, Project Management, API calls and logs, SQL experience is a MUST, Knowledge in the payments industry.
5. Must have developed soft skills like information analysis, ownership, empowerment oriented to client, and for learning the internal products and services.

Our working environment:

A diverse working environment within a multicultural setting. An inclusive environment that ensures we listen to a diverse range of voices when making decisions.

A positive, get-things-done workplace.

A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).

Ability to learn cutting-edge concepts and innovation in an agile start-up environment with a global scale.

A democratic work environment where you can drive your outcomes.