Sales Development Representative

The Sales Development Representative (SDR) is responsible for driving growth by identifying, engaging, and qualifying potential leads for the company’s solutions. The role involves proactive outreach to build a strong pipeline of high-quality opportunities, serving as the first point of contact for prospects, and managing CRM records.

Key Responsibilities:

Lead Generation and Qualification:

• Research and identify potential customers within the target market.
• Conduct outbound calls and emails to engage with prospects and qualify leads.
• Use cold calling, email campaigns, industry events, and LinkedIn outreach to generate leads.
• Qualify leads by assessing their needs, challenges, and decision-making processes.

Maintain accurate records of interactions in the CRM system.

• Schedule meetings and product demos for the sales team.
• Provide regular updates to the sales team and leadership on lead status and pipeline metrics.

Work with the marketing team to align outreach strategies with campaigns.

• Offer feedback on the effectiveness of marketing materials and lead generation strategies.
• Collaborate with the sales team to refine the lead qualification process.

Market Research and Insights:

• Monitor industry trends and competitor activities to identify opportunities.
• Share insights with the team to inform strategy and positioning.

Sales Acumen:

• Strong understanding of sales processes and techniques, especially in SaaS environments.

Communication:

• Excellent verbal and written communication skills to engage and build rapport with prospects.

Interpersonal Skills:

• Ability to build rapport and work collaboratively with diverse teams.

Problem-Solving:

• Analytical and creative thinking to address customer needs and link them to product solutions.

Organizational Skills:

• Strong time management and ability to prioritize tasks effectively.

Resilience:

• Ability to adapt to changing priorities and thrive in a fast-paced environment.

Delivery Dedication:

• Committed to meeting deadlines and ensuring successful delivery.

Innovation and Improvement:

• Continuously seeks more efficient ways to achieve goals.

Technical Skills:

• Proficiency in CRM systems (e.g., Salesforce, HubSpot).
• Familiarity with email marketing and lead generation tools.
• Basic understanding of data analysis and reporting.
• Knowledge of digital communication platforms (e.g., LinkedIn, Zoom).

Qualifications and Experience:

• Bachelor’s degree or similar 3-year qualification in Business, Marketing, or a related field.
• 1-3 years of experience in sales development or a related role.
• Proven track record of meeting or exceeding lead generation targets.
• Experience in B2B sales, particularly in the technology or legal sectors, is a plus.
• Understanding of South African business practices and market dynamics.