Sales Consultant

TIH is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry.

JOB PURPOSE

Produce policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

RESPONSIBILITIES

1. Customer Relationships Development: Act as first point of contact to develop effective customer relationships to allocated customers.
2. Customer Needs Clarification: Set clear objectives for each sales objective; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
3. Sell Customer Propositions: Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
4. Operational Compliance: Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
5. Customer Relationship Management (CRM): Schedule relevant follow up discussions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
6. Performance Management: Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
7. Personal Capability Building: Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment. Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

BEHAVIORAL COMPETENCIES

1. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
2. Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
3. Ensures Accountability: Holds self and others accountable to meet commitments.
4. Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
5. Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
6. Manages Conflict: Handles conflict situations effectively, with a minimum of noise.
7. Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
8. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
9. Drives Results: Consistently achieves results, even under tough circumstances.

JOB REQUIREMENTS

EDUCATION

Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5 (advantageous)

EXPERIENCE

1 or more years' sales experience (Essential)