Sales Agent

Salary : £24, to £25, Plus up to £2, performance related bonus per annum, once established within your role.

Location : East London (E1)

Working hours : 37.5 hours a week between 9 : 00am and 17 : 30pm Monday to Friday.

The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture.

The Insurance Sales Agent position will demand the very best of your sales and customer services skills.

If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you!

What you will be doing:

1. Providing customers with insurance quotes for taxi insurance.
2. Handling midterm enquiries and renewals.
3. Retaining current clients to ensure high retention at renewal stage.
4. Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices.
5. Answering inbound telephone calls.
6. Making outbound telephone calls (no "cold calling").
7. Maximising targets through the provision of effective and efficient communication and negotiation skills.

We are looking for colleagues who are:

1. Friendly, approachable and enjoy helping people.
2. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations.
3. Know how to have authentic and engaging conversations.
4. A confident & effective communicator, both written and verbal, with a great telephone manner.
5. Focused on delivering exceptional customer experiences.
6. Organised and able to multitask in a fast-paced environment.
7. Trustworthy and reliable.
8. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team.
9. Able to keep their product and finance services knowledge up to date.
10. Motor Insurance experience is an advantage but not essential.

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK.

We proudly serve more than 50, customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching.

You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued.

As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for / 5.

A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career.

We are committed to continuous improvement and have ambitious plans for .

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career.

Some of the "your tomorrow" benefits you will receive include:

1. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
2. Enhanced paternity pay and 16 weeks full maternity pay.
3. Colleague Assistance programme offers a suite of wellbeing services such as:

• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24 / 7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.

You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

1. Long Service Award paid on 5,10- and 15-years' service.
2. A reward and recognition hub to celebrate and reward colleagues and peers.
3. Consistent and engaging company events including company awards, competitions and charity fundraisers.
4. Budgets for department leaders to use for social and engagement events.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate / Post study work) visa.

Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment.

We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements.

Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best.

If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.