Sales Administrator

JOB PURPOSE: SALES ADMINISTRATOR

To provide administrative support to the Head of Sales and Sales Team, coordinating activities & tasks to support TJ sales and business development, thereby increasing business growth.

RESPONSIBILITIES

Sales Administration

• Administering the sales process end to end by ensuring all required information and data is delivered to business within the required timelines
• Obtaining the relevant company and billing information from customers
• Ensuring customer contracts and onboarding packs are received complete, signed and captured on CRM

General Administration

• Prepare and manage correspondence, reports and documents
• Ensure 100% accuracy in data captured on handover documents
• Handle incoming E-mail and other queries from various channels
• Manage Sales Queue and allocate tasks to Sales Team or execute requests
• Update Sales sheet and CRM with relevant information, e.g., installation complete, etc.
• Communicate verbally and in writing to answer enquiries and provide information where necessary
• Liaising with internal and external stakeholders
• Coordinate the flow of information both internally and externally with clients and Customer Services

Self Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritize, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

BEHAVIORAL COMPETENCIES: SALES ADMINISTRATOR

Ensures Accountability
Holds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures. Meets commitments to others.

Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Interpersonal Savvy
Relates openly and comfortably with diverse groups of people. Takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.

EDUCATION

General Education
Matric + related qualification or diploma

EXPERIENCE

General Experience
4+ years’ experience in a similar role