Retail Store Assistant - Baby City Pietermaritzburg

Dis-Chem Baby City requires a Retail Store Assistant for their Pietermaritzburg Store. The main purpose is to supervise overall daily operations of the store and ensuring administrative duties are performed as per policies and procedures.

Minimum Requirements…

Essential:

• Grade 12 - Matric or Senior Certificate
• Minimum 1 – 2 years’ experience in a similar role

Advantageous:

• Diploma in Retail Business Management or relevant
• Supervisory experience

Role and Responsibilities:

• Receive all warehouse goods and invoices in accordance with company policy and standard operating procedures.
• Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance.
• Capture invoices and check goods received against invoices for total accuracy.
• Ensure accurate verifying and capturing of physical goods receipts for the store in accordance with company policy and standard operating procedures.
• Facilitate stock rotation to prevent stock from reaching its expiry date before selling.
• Ensure safe storage of products particularly fragile items.
• Coordinate regular inventory audits.
• Place orders to replenish merchandise as needed.
• Ensure Sales Assistants provide a friendly, helpful and courteous assistance while implementing a high standard of customer care and service.
• Escalate and investigate unresolved customer complaints to management.
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to store management daily.
• Adhere to excellent telephone etiquette at all times according to Dis-Chem standard operating procedures.
• Ensure that outgoing stock/items/scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Ensure that no unauthorised access is granted to the store via the goods receiving area.
• Supervise an accountable, full service team who understand and strive to meet the needs of all customers.
• Motivate optimal performance of team, ensuring all quality standards and agreed benchmarks and objectives are met.
• Train employees in order to know how to use all equipment in the correct manner and adhere to the appropriate use of the equipment.

Competencies:

Essential:

• Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP. UNISOLV.
• Addresses customer questions in a timely manner.
• Finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to.
• Conveys ideas and facts verbally using language.
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

Special conditions of employment:

• Willing and able to work retail hours.
• South African citizen.
• Clear credit and criminal records.
• Driver’s license and own reliable transport.

Remuneration and benefits:

• Market related salary.
• Medical aid.
• Provident fund.
• Staff account.

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Baby City is an equal opportunity employer. Dis-Chem Baby City’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem Baby City’s Employment Equity & Transformation Strategy. Dis-Chem Baby City actively supports the recruitment of People with Disabilities.