Retail Branch Manager - Car Sales Umhlanga

Core purpose of the role: The Manager: Retail Branch is responsible for developing sales and operational plans to achieve and maintain set targets for the retail branch.

Key deliverables and outputs:

1. Budgets and Forecasting:
   • Prepare and submit daily forecasting.
   • Manage the branches' adherence to the annual budget.
2. Branch Management:
   • Give input into existing processes and procedures.
   • Monitor and manage adherence of achievement and report on sales and profit targets.
   • Grow sales, revenue (1st & 2nd gross), control expenditure, optimize margins.
   • Maintain CSI target achievement of 96% or higher.
   • Fleet planning, control, and monitoring (daily stock checks, age, required vehicles, full retail floor, balanced and accurate representation on retail web platforms).
   • Cash management – timeous floor plan settlements, dealer stocking & collection.
   • Oversee trade-in vehicle valuations.
   • Update and maintain internet sites with products and pricing.
   • Oversee the lead management systems to ensure correct closing of leads and new stock vehicle uploads onto all platforms via AutoSLM and AutoTrader.
   • Monitor the accuracy of AutoSLM lead reports that are timeously actioned and closed by Sales Executives.
   • Promote the branch, brand, increasing referrals, leads, and sales through local advertising and marketing initiatives.
3. Stakeholder Relationship Management:
   • Create and maintain new and existing relationships with all relevant internal and external stakeholders.
   • Attend to all escalated customer exceptions and queries and escalate further as and when necessary.
4. People Management:
   • Provide clear direction and decisive leadership to direct reports, ensuring all are aligned to the goals and have a clear purpose.
   • Set clearly defined performance standards / targets for direct reports, holding them accountable to achieve these and providing support and guidance where needed.
   • Create and maintain a constructive atmosphere within the team, engaging and motivating direct reports to always give their best, while respecting any areas of diversity (whether areas of expertise, cultural, gender, age, background, etc.).
   • Ensure direct reports adhere to set business policies and procedures, emphasising the importance of general discipline at work and objectively correcting and handling any deviations as they arise.
   • Resource and staff the team appropriately, considering the relevance of current and new jobs as well as the most suitable ways in which to place or replace any vacancies.
   • Set the example to the team and deliver on the employee value proposition by leading the team and the business in line with the Avis leadership behaviours.
   • Support and encourage direct reports to drive their own individual development plans in order to further grow as professionals in their jobs.

Internal and External Stakeholders: The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders: Avis Rent a Car team, IT team, Human Capital team, HQ Finance team, Avis Fleet Service team, Avis Car Sales Managers.

External Stakeholders: Customers, Suppliers, Financial Institutions, Vendors.

Academic Qualifications:

• Essential: NQF Level 4 Qualification (Grade 12), Valid Drivers' License.
• Advantageous: NQF Level 6 Qualification in Marketing / Sales or similar.

Note: This role may be required to travel from time to time. This role may be required to work overtime / after hours from time to time.

Work Experience:

• Essential: 5 Years' Experience in Sales.
• Advantageous: 3 Years' Experience in a Managerial / Supervisory role, 2 Years' Experience in the Used Car market, 2 Years' Evolve or similar Auto SLM Experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he / she will have access to company assets, cash handling, and confidential record storage areas. This requires that a formal personal background check is undertaken.

If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful.