Retail Area Manager (Gauteng) - Maternity Cover

Job title: Retail Area Manager (Gauteng) - Maternity Cover

Job Location: Gauteng, Johannesburg

Deadline: April 19, 2025

KEY ACCOUNTABILITIES

The outputs/results/outcomes you are accountable for delivering:

KEY ACCOUNTABILITY 1: PURPOSE, VALUES, CULTURE

The alignment of all Stores people behind a clear purpose, values, and strategy to ensure a consistent Brand-aligned Customer experience.

1. Communicate Business Purpose & Values
2. Communicate and drive Retail strategies and operational goals
3. Ensure that all stores people have a clear and consistent focus
4. Drive consistent, Brand-aligned customer satisfaction
5. Morale
6. Commitment
7. Alignment
8. Work quality
9. Focus
10. Culture

KEY ACCOUNTABILITY 2: RETAIL OPERATIONS

Ensure that all retail operations activities are consistently executed according to Standard Operating Procedures.

1. Ensure that all operational activities support an efficient, easy Customer experience
2. Ensure that facilities, equipment, tools, systems, security, and physical environment are conducive to optimum performance
3. SOP’s in place
4. Adherence to SOP’s
5. OHSA adherence
6. Legislative Compliance
7. Audit Reports
8. Quality of on-site work
9. Housekeeping
10. Customer experience
11. On-site cost control
12. Ensure that Stores SOP’s are well and consistently communicated
13. Facilitate appropriate technical/functional training
14. Ensure that Store managers have the required tools to manage well
15. Facilitate effective engagement between Stores & HO
16. Ensure that the disaster recovery plan is regularly refreshed and communicated as appropriate
17. Ensure that the necessary occupational health & safety regulations are adhered to
18. Submit weekly & monthly reports as required
19. On-site loss management

KEY ACCOUNTABILITY 3: PEOPLE

Ensuring that the performance and productivity of people is optimized.

1. Ensure that stores are well staffed and that contingencies are in place
2. Ensure role clarity and effective goal-setting
3. Drive in-store Training Programme to build front-line capability
4. Monitor the application of the ‘HR Value Chain’ & adherence to people-related SOP’s
5. Submit weekly and monthly reports as required
6. In-store Product knowledge
7. Level of Customer service
8. HR Metrics
9. Retention
10. Role accountability
11. Performance & productivity
12. Adherence to HCM SOP’s, including BCEA, LRA, EEA, WCA, etc.

KEY ACCOUNTABILITY 4: FINANCIAL MANAGEMENT

Ensure that the key financial indicators reflect good stores health.

1. Manage financial performance parameters, goals, and targets
2. Drive Country plan for Area
3. Drive revenue, quantity, margin, and operating income targets
4. Submit weekly and monthly reports as required
5. Ensure that the relevant regulatory/statutory requirements are adhered to e.g. VAT, Employee PAYE, etc.
6. EBITDA
7. ROGA
8. Income Statement health
9. Balance Sheet
10. Audit Reports

KEY ACCOUNTABILITY 5: SALES & MARKETING

Growing market share through the retention of existing customers, acquisition of new customers, and the maximization of their spend.

1. Brand management
2. Key customer relationship management
3. Public relations
4. Ambassadorship
5. Implement promotional initiatives as required
6. Ensure that VM standards are adhered to
7. Ensure that all stores reflect the correct quality standards of cleanliness, tidiness, safety, visual impact, and good housekeeping
8. Customer feedback
9. Customer retention
10. Customer base growth
11. Productivity of product segments
12. In-store product knowledge
13. Overall visual impact of stores

REQUIREMENTS:

1. Grade 12 or equivalent
2. 2 – 3 years experience in a similar position
3. Driver’s license code B
4. Must have your own reliable vehicle
5. Tertiary qualification (Advantageous)
6. Sales/Retail/Business Development experience