Overseeing and coordinating the planning, organizing, training, and leadership necessary to achieve stated objectives for the restaurant related to: sales and profits, stock and cash, costs and expenses, employee retention, customer service and satisfaction, food quality, cleanliness, sanitation.
Monitoring that all meals are prepared and served according to the Group's standards.
Ensuring good customer service at all times.
Complying with the expected food cost group average.
Achieving a 95% pass rate in all head office audits and mystery diner evaluations.
Reaching monthly budgets as given by Head Office.
Controlling expenses to reach profit goals.
Adhering to the company's cash and stock handling procedures.
Planning and carrying out marketing, advertising, and promotional activities.
Handling the recruitment, training, motivation, scheduling, and disciplining of employees.
Compiling and submitting monthly payroll, hours, leave days, and absent days.
Overseeing stock counts, FIFO, expiry date, and deliveries.
Preparing daily reports and schedules.
Complying with all regulations pertaining to health and safety, labour, and licensing requirements.
Ensuring that all the equipment is kept clean and in excellent working condition.
Requirements:
Matric / Grade 12
5+ years' experience as a Restaurant Manager in a Drive Through store