Restaurant (Fast-Food) General Manager

Overview:

Our client in the Fast-food / Quick-service sector is seeking a highly motivated and experienced Restaurant General Manager. As a Restaurant General Manager, you will be responsible for driving sales growth, achieving operational excellence, and delivering exceptional customer experiences while embodying the company’s values and culture.

Minimum Requirements:

• Grade 12 / Matric
• Certificate / Diploma in Business-related courses
• 2+ years experience in a similar environment, preferably with a known fast-food / quick-service brand

Responsibilities:

Achieve Sustainable Sales and Profits

• Drive sales growth and achieve sustainable profits for the restaurant through effective sales strategies, marketing initiatives, and customer relationship building.

Operational Excellence

• Ensure the restaurant operates in accordance with the franchise's systems, processes, and standards, including food safety, customer service, and inventory management.

Winning Culture

• Drive a winning culture through "How We Work Together" principles, promoting a positive and inclusive work environment.

Customer and People Promise:

• Deliver exceptional customer experiences and ensure the people promise is met through effective team management, customer feedback, and issue resolution.

Team Development:

• Build know-how with your team, providing coaching, training, and development opportunities to enhance their skills and knowledge.

Competencies:

• Strong leadership skills
• Excellent communication skills
• Strong problem-solving skills
• Ability to work under pressure and manage multiple priorities