Reservations Manager & Senior or Junior Guide Couple - Graaff-Reinet

5* Game Lodge close to Graaff-Reinet is looking for a Reservations Manager & Senior or Junior Guide Couple.

Reservations Manager:

Responsibilities:

1. Being a professional, friendly, courteous and efficient first point of contact for guests who have booked at or are enquiring about booking.
2. Managing the reservations process from start to finish in line with booking terms and conditions and standard operating procedures.
3. Ensuring that lodge accommodations and experiences are sold in a way that maximises revenue whilst exceeding guest expectations.
4. Building relationships with tour operators and travel advisors by providing accurate, detailed information that serves their guests in a timely manner.
5. Optimising conversion rates of enquiries into bookings.
6. Developing bespoke itineraries for VIPs and themed trips.
7. Overseeing dissemination of correct rates and booking terms and conditions on online platforms.
8. Regular reporting on sales, income due, new business, enquiries and booking releases.
9. General office and administrative duties related to the smooth running of the reservations office.

Requirements:

1. At least 3-5 years of experience in reservations within the hospitality industry.
2. Knowledge and hands-on experience of PAN Hospitality software preferred.
3. Excellent written and verbal English.
4. Strong organizational and time management skills.
5. Ability to work independently and as part of a team.
6. Willingness to work in a remote, lodge-based setting.
7. Additional customer service experience advantageous.
8. Microsoft Excel proficiency advantageous.

Guide:

Requirements:

1. FGASA 1 / 2.
2. Full / Back Up Trails.
3. DEAT registered.
4. First Aid.
5. Advanced Rifle Handling.
6. Strong people skills (guest interaction as well as staff interaction).
7. At least 4 years’ experience in hospitality.
8. Bush lodge experience preferred.
9. 5* hospitality experience ideal.
10. Valid driver’s licence & PDP.