Reservations Manager (Accommodation Included)

URGENT IMMEDIATE START We are seeking a Reservations Manager to lead our client's unique property based in the Eastern Cape.

Responsibilities and Requirements

The Reservations Manager plays a key role in:

1. Overseeing and managing the reservations department.
2. Ensuring efficient handling of reservation inquiries via phone, email, or in-person.
3. Implementing strategies to maximize room bookings and revenue.
4. Supervising and training reservations staff to deliver excellent customer service.
5. Developing and implementing reservation policies and procedures.
6. Collaborating with other departments to coordinate room allocations and special requests.
7. Monitoring reservation trends and implementing pricing strategies.
8. Preparing reports on reservation statistics and performance.
9. Proven experience in reservations management in the hospitality industry.
10. Excellent communication and interpersonal skills.
11. Strong organizational and multitasking abilities.
12. Proficiency in reservation software and MS Office.