Reservations Clerk - Hospitality

We are seeking a highly organized and customer-focused Reservations Clerk to join our team at Sisonke Tourism and Events Services.

Responsibilities
- Handle incoming reservations and inquiries via phone, email, and online platforms
- Process bookings, cancellations, and modifications efficiently and accurately
- Provide exceptional customer service and respond to client queries
- Maintain up-to-date knowledge of our tours, packages, and services
- Collaborate with the operations team to ensure seamless service delivery

Requirements
- 2-4 years of experience in a reservations or customer service role
- Excellent communication and interpersonal skills
- Proficient in MS Office and Google Suite
- Ability to work under pressure and meet deadlines
- Strong attention to detail and organizational skills

What We Offer
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing tourism company
- Professional development and growth opportunities