Rental Administrator: Accounts Management

Main Purpose of the Job

Pam Golding Properties is recognised locally and internationally as Southern Africa’s leading independent real estate group and the country’s most awarded real estate company. We are looking for a dynamic customer focused individual who will provide support to rental agents by ensuring that administrate all rental documentation, payments and tenant placing of each property is concluded in accordance with the Pam Golding Properties service levels for the managed properties portfolios under Gauteng Rentals.

Key Responsibilities

• Attend to general enquiries, correspondence, accounts, coding of City Council accounts, Body Corp and HOA accounts, where necessary, and monitoring same; where necessary forward the rates/levy account to PGP’s rental administration division with required action stated thereon.
• Allocating rentals and payments on daily bank statements provided.
• Sending and receiving of e-mails, dealing with client account matters.
• Dealing with client complaints and first line account queries and where necessary referring these to the rental agent/s and / or managements.
• Monitoring and controlling the monthly outstanding rental list by way of following up all outstanding amounts including outstanding water and electricity, where applicable.
• Updating TPN frequently regarding payments received and status of accounts.
• Preparing letters of demand where there are arrears and following up on letter of demands
• Dealing with Landlords and / or Tenant account matters as and when required either by way of walk-ins or telephonically
• Release of deposits and payments/reconciliation of levies
• Deal directly with body corporates regarding levies paid, levies owed and issues to be resolved.
• Control and record keeping of all documents to be archived.
• Update Landlord/tenant list (Branch agent’s lists) monthly.

Key Competencies

• The ability to build relationships with internal stakeholders with a willingness to actively support agents;
• Attention to detail
• Ability to multi-task, whilst maintaining the quality standards of delivery;
• Deadline driven with excellent time-management skills;
• Excellent written and verbal communication skills, with the ability to represent our brand in all interactions;
• Excellent organisational and administrative skills with strong prioritisation skills;
• Self-motivated and energetic with the ability to use your initiative and work independently;
• The ability to work under pressure whilst maintaining a friendly and professional demeanor;
• A problem-solving attitude;
• Willingness to work after hours and/or over weekends if and when required.

Education & Experience

• A post-matric qualification is a Must
• Previous property or rentals experience of between 3 – 5 years is non-negotiable;
• Previous experience in an administrative role is important;
• Previous experience in a book-keeping function will be an added advantage
• Proficient in MS Powerpoint, Word, Excel, Outlook;
• Must be fluent in English;

Knowledge & Skills Required

• Proficient in MS Powerpoint, Word, Excel, Outlook;
• Must be fluent in English;