Remote It Helpdesk Support

We are looking for a Remote IT Helpdesk Support technician to join our team.

This role involves providing remote technical assistance, troubleshooting IT issues, and supporting users with software, hardware, and network-related problems from the comfort of your home.

Key Responsibilities:

1. Provide remote support for hardware, software, and network issues.
2. Respond to and resolve helpdesk tickets in a timely manner.
3. Troubleshoot and diagnose technical issues via phone, email, or remote desktop tools.
4. Install, configure, and maintain software and hardware remotely.
5. Assist with software upgrades and system maintenance tasks.
6. Provide user training and guidance on IT systems and tools.
7. Maintain documentation of support requests, resolutions, and system configurations.
8. Ensure security protocols and best practices are followed.

Requirements:

1. Grade 12 / National Senior Certificate.
2. A relevant qualification from a South African TVET college or university in IT or a related field.
3. Proven experience in IT helpdesk or technical support roles (preferably remote).
4. Strong knowledge of Windows and macOS operating systems.
5. Familiarity with common business software (e.g., Microsoft, Google Workspace) and remote desktop tools.
6. Excellent communication skills (written and verbal).
7. Ability to manage multiple support requests and prioritize effectively.
8. Strong troubleshooting and problem-solving skills.
9. Self-motivated and capable of working independently in a remote environment.

Salary & Benefits:

1. Market-related salary based on qualifications and experience.
2. Paid annual leave and sick leave.
3. Medical aid subsidy or access to a company medical scheme (if applicable).
4. Provident fund or retirement contributions (if applicable).
5. Opportunities for professional growth and development.
6. Flexible remote work environment.

If you're tech-savvy, customer-focused, and comfortable working remotely, we'd love to have you on board.