Remote HCM Support Specialist

Remote HCM Support Specialist

We are seeking an experienced and versatile professional to provide expert support for the HCM system across multiple departments. The role requires in-depth knowledge of Human Capital Management (HCM) processes, including payroll, time and attendance, benefits administration, and HR operations. The ideal candidate will have a strong background in HCM systems, with bonus points for experience in the healthcare industry or similar markets.

Key Responsibilities:

• System Support: Provide technical and functional support for the Empeon system to clients across various departments.
• HCM Expertise: Assist clients with the full lifecycle of HCM processes, including recruiting, onboarding, payroll, benefits administration, time tracking, and employee termination.
• Industry Insights: Leverage comprehensive knowledge of HCM systems and practices, including payroll tax compliance, deductions, benefits, PTO, and accrual management.
• Client Training: Educate clients on best practices for using systems efficiently and effectively.
• Problem-Solving: Diagnose and resolve client issues related to the Clients system, offering tailored solutions and actionable advice.
• Healthcare Industry Support: Provide specialized assistance to clients in the healthcare industry, particularly those familiar with healthcare payroll and scheduling complexities.
• Documentation: Maintain accurate records of client interactions, system issues, and resolutions.

Qualifications:

• HCM Systems Experience: Proven experience working with HCM platforms such as Rippling, or similar systems.
• Payroll Expertise: Strong knowledge of payroll processes, tax compliance, deductions, and related documentation.
• HR Knowledge: Understanding of HR practices, including recruitment, onboarding, performance management, and employee termination workflows.
• Time and Attendance: Experience with managing time tracking, scheduling, and attendance records within an HCM system.
• Benefits Administration: Familiarity with employee benefits programs, including enrollment, PTO, and accrual management.
• Industry Background: Experience in the healthcare industry or working in payroll/HR roles within a healthcare organization is highly desirable.
• Technical Proficiency: Ability to quickly learn and navigate complex systems, with strong troubleshooting and analytical skills.
• Client-Centric Approach: Excellent communication and interpersonal skills to support clients effectively and build strong relationships.

Preferred Skills:

• Experience with HCM systems or a comparable HCM platform.
• Prior experience in a client-facing support role.
• Knowledge of healthcare-specific HR/payroll challenges and solutions.

Education & Experience:

• Bachelors degree in Human Resources, Business Administration, or a related field (or equivalent work experience).
• 3+ years of experience in HCM, payroll, or related systems support roles.