Relationship Manager

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

We are hiring!!!

Old Mutual Insure is looking for a Relationship Manager. The role will be based in Durban offices and will report to the Senior Relationship Manager.

Purpose of the Job

Manage the broker/intermediary relationship to meet growth and profitability targets across multiple products and solutions for a portfolio of clients. Support the delivery and execution of an excellent individual and/or corporate client experience, including marketing support.

Critical Objectives and Responsibilities

• Identify innovative methods to maximise broker/intermediary solution sales opportunities within the client portfolio.
• Manage the broker/intermediary solutions embedded with a client and ensure that optimum business flows from the solution.
• Continuously identify new broker/intermediary solution opportunities within the client's environment.
• Identify new potential intermediaries & opportunities for block business & book takeovers.
• Prepare for broker/intermediary visits on new business by reviewing large quotations, number of business quotes, and conversion ratio data to guide conversations/provide status updates.
• Provide input into the broker/intermediaries' business by sharing analysis and providing recommendations on how to grow the book by concentrating on the brokers/intermediaries' strengths in their preferred segments.
• Prepare SWOT analysis on current broker/intermediary portfolio to understand what drives their business.
• Select and apply the optimal strategy and business plan to enable the broker/intermediary to drive growth and profitability on an annual basis.
• Provide analysis at portfolio meetings of the broker/intermediaries' performance including explanations and action plans to improve growth and profitability of underperforming portfolios.
• Identify cross & up-selling opportunities across all products.
• When the portfolio is consistently running at a loss, action must be taken in conjunction with the underwriting team and intermediary.
• Manage the implementation of operating procedures as well as monitor the quality, service standards, and operational processes related to the applicable product or solution.
• Collaborate with broker/intermediaries to facilitate multi-product training interventions to create awareness regarding the processes and operational aspects of the different products.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Support financial advisors/brokers with marketing support and initiatives as and when they arise.

Experience, Knowledge & Skills Required

• Grade 12 with Insurance Level IV qualification.
• Relevant tertiary qualification would be advantageous.
• 5 – 8 years' experience in Underwriting and leading a team of Portfolio Managers.
• 3 – 5 years' experience in short-term insurance sales.

Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve large-sized sales targets.

Responsibilities

Data Collection and Analysis
Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.

Information and Business Advice
Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.

Document Preparation
Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience.

Insights and Reporting
Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

Customer Relationship Management / Account Management
Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Financial Advice
Implement the strategy for providing financial advice within an area of limited complexity, taking its distinctive client demographics and needs into account.

Sales
Sell standard products and services to customers and/or supervise a team of sales advisers.

Operational Compliance
Monitor and review performance and behaviors within the area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Personal Capability Building
Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Skills

Action Planning, Client Management, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques.

Competencies

Builds Networks, Business Insight, Communicates Effectively, Customer Focus, Decision Quality, Ensures Accountability, Manages Complexity, Optimizes Work Processes.

Education

NQF Level 7 - Degree, Advanced Diploma or Postgraduate Certificate or equivalent.

Closing Date

21 April 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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