Regional Operations Manager

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Regional Operations Manager

Location: Gauteng

Description:

Purpose of this position:

The Operations Manager is responsible for the smooth operations of the facility as well as the management of staff, member satisfaction, and delivery of a high standard fitness offering.

Requirements for KPAs

1. Operations:
   • Manage the day-to-day facility operations including:
   • Brand
   • Club look and feel
   • Facility upkeep
   • Brand standards compliance
   • Equipment
   • Accurate completion of preventative maintenance schedule
   • Health and Safety
   • Ensure the compliant completion of all Health and Safety related matters within the facility.
2. Service:
   • Manage and resolve all member queries relating to the Operations department.
   • Member interaction: Engage with members in a friendly and professional manner as per company standards.
3. People:
   • Employee Development: Demonstrate commitment to the continuous personal and professional development of yourself, the team, and your colleagues.
   • Staff Retention: Manage staff performance and morale to build a lasting and effective team.
   • Net Member Movement (NMM): Manage the quality of service received by members through the speedy and effective resolution of queries to minimize cancellations while assisting sales with new memberships to maintain a positive net member movement.
   • Manage and monitor all consumable stock control within the facility.

Experience & Competencies:

• General Management experience - sales and operational.
• Able to manage a multi-disciplined team.
• Passion for standards and cleanliness.
• Experience in the fitness/related industry is an advantage.
• Able to work at peak times (including evenings and weekends) is essential.