Regional Area Manager (DUR)

Who we are:

Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most.

Mama HQ is in beautiful Cape Town, South Africa. We are 131 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities. “Just be lekker!” personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.

We’ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We've had some great times and some tough times but we continue to focus on helping people rather than maximizing profit.

As our Regional Area Manager (DUR) you will:

• Provide strategic leadership and direction to Area Managers (AMs), ensuring alignment with regional and company-wide goals.
• Monitor overall regional performance, identifying trends and addressing underperformance through regular review meetings with AMs.
• Oversee the execution of customer acquisition campaigns and activations across all Growth Points in the region, ensuring consistency and effectiveness.
• Evaluate the performance of Growth Points through site visits, data analysis, and stakeholder engagement, addressing escalated challenges and driving improvements.
• Lead and manage regional communication channels, such as WhatsApp groups, to ensure consistent motivation, updates, and clear directives.
• Review weekly reports submitted by AMs, providing actionable feedback and escalating critical issues to senior management as needed.
• Develop and implement strategies for recruitment, retention, and training across the region, ensuring sustainable growth and agent performance.
• Conduct quarterly coaching and performance evaluation sessions for AMs, fostering their professional growth and leadership skills.
• Oversee the creation and execution of Area Growth Plans, ensuring alignment with broader regional objectives and measurable outcomes.
• Ensure the equitable distribution of marketing materials and equipment across the region, addressing logistical or operational gaps promptly.
• Analyze regional performance data, including Growth Points, activations, and recruitment metrics, to identify opportunities for optimization and innovation.
• Enforce compliance with company policies and standards across all areas within the region, addressing violations proactively.
• Collaborate with senior leadership to align regional strategies with national objectives, contributing insights and recommendations for broader initiatives.
• Organize and attend high-impact events to strengthen brand presence, increase acquisition, and build relationships with key stakeholders.
• Conduct audits of equipment, vehicles, and marketing materials at the regional level, ensuring accountability and adherence to company standards.
• Lead monthly Regional Manager forums or meetings, providing updates, sharing best practices, and aligning AMs on performance goals.
• Act as the primary liaison between Area Managers and senior management, ensuring smooth communication and the timely resolution of escalated challenges.
• Champion innovation and process improvements within the region, driving efficiencies and enhancing the overall customer and agent experience.

• Valid drivers license & working visa.

• You have experience working in Mama Money or other MTO’s currently, and have experience leading teams.

Why Mama?

At Mama Money, we’re not just a company—we’re a movement. Everything we do is driven by one purpose: to make life better for our customers and the communities we serve. Our customers are our heartbeat, and they inspire every step we take.

We’re all about making it easy. No red tape, no hassle. Just simple, seamless experiences that put people first, we’re here to make things easier, faster, and better for you.

We believe in giving it a go—and then giving it another go if we have to! We're a team of doers, dreamers, and innovators who aren't afraid to break the mold. We take bold steps, experiment with fresh ideas, and never stop learning.

At Mama Money, we own it—and we mean it. We take responsibility for our actions, our results, and how we show up every day. No passing the buck here. We approach every challenge with grit, passion, and determination.

Here’s the best part: Mama Money is a place that truly cares. We care about the trust our customers place in us. We care about our amazing team who bring their best every day. And we care about making an impact in the world, doing the right thing no matter what.

When you join Mama Money, you’re joining a community. We’re a passionate, down-to-earth crew that works hard and celebrates wins along the way. We take our work seriously, but we don’t forget to have fun while we do it.

So, if you’re ready to make a real difference, take on exciting challenges, and grow in a place where you’re valued and supported, then Mama Money is the place for you. Let’s make an impact—together.

Mama’s values:

1. Making it easier for our customers
2. Give it a go
3. Just own it