Recovery Executive CPT

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

As a Recovery Executive at Moove, your responsibilities will include proactively contacting customers with overdue accounts and maintaining accurate records of all communication and transactions. You will collaborate closely with cross-functional teams to ensure the resolution of outstanding issues while upholding Moove's commitment to exceptional customer service and ethical debt recovery practices.

What You'll be Doing

1. Contact drivers and recover outstanding debts.
2. Recover vehicles from non-compliant drivers.
3. Tow or lift vehicles that are unable to be driven.
4. Drive the senior security lead on official assignments.
5. Source and maintain relationships with recovery partners.
6. Conduct inspections and record all recoveries in Bynx.
7. Conduct yourself in a professional manner that embodies the company's values.
8. Respond to emergency situations to provide necessary assistance to driver partners, riders, and employees.

What You will need for this position

1. Minimum of secondary school certificate or equivalent.
2. Experience within law enforcement (Police or Traffic) would be advantageous.
3. 5 years of proven driving experience.
4. Good knowledge of routes and locations.
5. Must be able to drive different vehicle types (Bike, Car & Pickup Truck).
6. Must have good communication and negotiation skills.

Key Metrics

1. 100% of recovery allocated and completed.
2. TAT for recovery by monitoring recovery agents.
3. Road safety and regulation compliance during recovery.
4. Minimising recovery by resolving DP returns through voluntary returns or having the DP continue driving with Moove.

Who You'll Be Working with:

Directly reporting to our City Security Liaison and closely working with our Operations Team.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment, or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust, and Ownership.