Receptionist

Job details

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Pay

R5500 a month

Job type

Full-time

Location

Pretoria, Gauteng

Full job description

The role of the Receptionist at Planet Fitness Silver Lakes is very important. We are looking for young, energetic individuals to join our team. The reception at Planet Fitness forms the core of the facility, a place where members can raise queries or concerns and an information hub for non-members. The reception is always 'on show' and therefore needs to operate at the highest of standards.

Your duties will include (but are not limited to):

1. Greeting members and non-members as they enter our facilities.
2. Providing information to members/non-members regarding our facilities.
3. Ensuring that our members have smooth access to our facilities and assisting with related queries.
4. Dealing with conflict situations that may arise due to access problems.
5. Reporting all relevant information to Senior Receptionist and/or Reception Manager.
6. Counting stock and performing 'cash-up' duties (non-cash facility).
7. Opening and closing facilities with Manager On Duty (MOD), depending on scheduled shift.
8. Directing prospective members to our Membership Advisers.
9. Answering telephone as per company verbiage and assisting or transferring callers as required.
10. Ensuring that Reception is always set up and running as per company standard.
11. Ensuring the lounge/welcome area is neatly aligned and ready to welcome members and non-members.
12. Logging and following up on all membership queries and providing members with relevant feedback.
13. Confirming instructors for relevant shifts to give classes as per monthly schedule.
14. Attending weekly meetings/training sessions to improve skills.

The reception team works shifts that are as follows:

Mondays to Thursdays:

Opening shift: 4h30 to 12h30 (with 1 hour lunch)
Closing shift: 12h30 to 21h00 (with 1 hour lunch)

Fridays:

Opening shift: 4h30 to 12h00 (with 1 hour lunch)
Closing shift: 12h00 to 20h00 (with 1 hour lunch)

Weekend shifts and Public Holidays:

Rotated between team members. You will be required to work at least one weekend per month.

Saturdays:

6h30 to 18h00 (with 1 hour lunch); breaks given at MOD's discretion.

Sundays:

6h30 to 16h00 (with 1 hour lunch); breaks given at MOD's discretion.

Public Holidays:

6h30 to 18h00 (with 1 hour lunch); breaks given at MOD's discretion.

Minimum Requirements

- At least 1 year of experience working with Microsoft Office, such as MS Word, Outlook, and Excel.
- Must have Matric Certificate.
- Must be fluent in both English and Afrikaans (preferable).

Ideal Candidate Skills

- Pays attention to detail
- Able to work under pressure
- Tech-savvy
- Must be able to handle conflict in a professional manner
- Professional
- Willing to learn new skills and grow within the company
- Extreme friendliness is a bonus!

YOU MUST ATTACH A PROFESSIONAL CV WITH A PHOTO OF YOURSELF TO THIS APPLICATION TO BE CONSIDERED!