Reception Supervisor

Education, Qualifications and Experience:

• Grade 12 or equivalent qualification
• 1-2 years experience in a senior position.
• Experience within a healthcare environment including people management and customer service experience
• Working knowledge of the HIMS or related hospital admissions systems will be an added advantage
• Knowledge of general ICD CPT coding preferable
• Comprehensive knowledge of admissions procedures
• Understanding of the private healthcare industry, its role players would be an advantage
• Strong knowledge of the National Hospital Network reimbursement models will be an added advantage
• Basic understanding of financial principles

Responsibilities:

Ensure Quality Management Systems:

• Developing sound working relationships with internal and external customers in order to provide quality customer care.
• Participating and ensuring conformance to audit standards.

Ensure Optimum Operational Efficiency:

• Ensuring pre-administrative functions are performed accurately in accordance with Crestcare standards.
• Ensuring administrative functions are performed accurately.
• Managing bed-booking procedure in accordance with Crestcare standards.
• Managing the collation and submissions of all COID files.
• Ensuring the collection of pre-payments in accordance with Crestcare standards.

Effective People Management:

• Actively sponsoring initiatives and demonstrate visible leadership skill in order to improve productivity and support change.
• Providing direction and inspire positive work behaviour.
• Facilitate talent development.
• Managing performance ratings for all staff through the performance improvement process.

Ensuring Effective Governance, Financial and Risk Management:

• Managing operation costs in accordance with the budget.
• Managing cash handling protocol in terms with Crestcare policies and procedures.
• Ensuring full compliance to national medical regulations.
• Ensuring that all pre-payments and co-payments are collected on admissions in order to effectively manage cash flow.

Confidentiality:

Adhere to hospital policies and procedures regarding patient confidentiality.

Job Type: Full-time

Ability to commute/relocate:

• Louis Trichardt, Limpopo: Reliably commute or planning to relocate before starting work (Preferred)

Application Deadline: 2024/10/15
Expected Start Date: 2024/11/01