Readvertisement Service Quality Specialist Global Grade 11

Key Output

• Maintain, implement and control the Quality Management System (QMS) in the Service department
• Implement and maintain contamination control standards as per OEM requirements
• Maintain quality and contamination control documents within Service
• Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements
• Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams
• Verify correct implementation of quality control and contamination control procedures
• Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures
• Complete quality inspection reports
• Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques
• Identify root causes and provide advice on corrective actions for service quality issues
• Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality
• Provide training on service quality awareness and quality control measures to improve service excellence
• Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans
• Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met
• Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop
• Manage projects related to quality process and contamination control improvements

Qualification, Experience and Competencies

• Qualified in relevant trade (Heavy / Earthmoving Equipment Mechanic) – “Red Seal” [HEM / EEM Trade test or NQF4 learnership, passing Sec 26(d) Trade test]
• Advanced Caterpillar Certification
• 5 years qualified artisan
• Minimum 3 years' experience as a Technical Analyst
• Prior experience as Service / Technical Planner or Service Supervisor advantageous
• Good administrative skills

Minimum Required Competencies

• Machine specific technical knowledge and skills Level 2
• Applicable product knowledge
• Verbal and written communication (including presentation) level 2
• Technical report writing (advanced content)
• Business and financial understanding level 1
• Computer Literacy (All Cat Literature & MS package)
• Trouble shooting and problem solving skills level 2
• Diagnostic skills level 2
• Building relationships level 2
• Influencing and negotiation level 1