Quality & Operational Integrity Coordinator

Quality: To implement, maintain and further develop a Minerals Trade Quality Management System that integrates all SA businesses and branches including the existing certified QA systems (17025, 17020, ISO 9000).

Operational Integrity: To implement, maintain, continuously develop and improve all HSE-related areas, including legal compliance, client requirements and OI management system requirements as per local and Global requirements at the responsible site.

• To ensure that company and group policies are implemented in the Minerals Trade department, working and objectives are achieved.
• Streamline and optimize the existing quality systems and integrate businesses/branches that are not included.
• Ensure that the company’s Quality Management Programme is implemented and maintained.
• Quality (Client complaints, data, personnel performance, turnaround, equipment).
• Client Satisfaction (meeting external and internal customer expectations from a service, quality and turnaround perspective).
• Actively participate /adopt/follow up of Quality Improvement Projects/Programmes.
• Assess needs, organise and perform Internal Audits within the operations and quality systems.

• Implement the business line OI Top page at the responsible site.
• Implement, maintain and control OIMS and local HSE regulatory requirements at the responsible site.
• Manage clear HSE-related communication between role players (OI, Site personnel and Management).
• Use of global assessment tools (Stellar) and auditing/inspection processes.
• Promote HSE awareness (Campaigns, awareness, communications etc.) throughout the responsible site.
• Conduct OI training aligned with OIMS and local regulatory requirements.
• Report and manage OI-related incidents, near misses, hazards and best practices per group expectations.
• Conduct Incident Investigations, and form part of all incident investigations.
• Report incidents, near misses, hazards and site KPIs.
• Facilitate Risk Assessments through the Crystal module.
• Implement Global OI Initiatives throughout the responsible site where applicable (Safe Start, Stellar, Safety Month, Quarterly Campaigns, Safe Talks, SGS Rules for Life, Stop Work Authority, BBS, etc.).
• Ensure corrective action implementation from Incidents / Best Practices.
• Conduct L4 compliance audits and inspections/site visits and provide guidance and assistance on related challenges and areas of improvement.
• Evaluate the business process and procedures for changes and amendments as and when required.
• Assist locations with internal and external audits, client visits, governmental/regulatory visits etc.
• Timeously conduct inspections and compile reports relating to HSE matters.
• Adhere to and ensure adherence to all safety requirements of the SGS management system.
• Perform any reasonable tasks assigned to the job holder to support the overall OI strategy.

• Experienced with 17025, 17020 and ISO 9000.
• Experienced with establishing a quality management system to include the issuance of procedures, work instructions, and quality manuals.
• Promote the image, capability and integrity of the company to the clients.
• Support for any claim handling that may arise from clients or out of internal complaints, audit results, etc.
• Operate to the highest standards of ethics, following the SGS Statement of Integrity.
• Lead, coach and develop a business-oriented team.
• Identify, plan, recommend and complete OI programs following the Natural Resources OI strategy and applicable business strategies.
• Align work with Natural Resources OI Manager and Location OI Coordinators & Location Manager.
• Implement OIMS / IMS and country-specific regulatory requirements to assure compliance.
• Conduct OI inspections and self-assessments to verify the implementation of OIMS / IMS and compliance with country regulatory requirements regarding Health, Safety and the Environment.
• Provide OI support to site and functions (e.g. Purchasing) during projects; (e.g. during site expansions, new construction, new equipment purchases, new processes etc.).
• Conduct incident investigations for incidents occurring at the site.
• Timely reporting of OI relevant items including incidents, near misses, hazards and KPIs within the country using Crystal.
• Implement SGS wide OI activities at the site including Stellar, Safety Month, Quarterly Campaigns, Best Practice Sharing, SGS Rules for Life, Stop Work Authority, BBS, etc. to assure compliance with OIMS and Country regulatory requirements.
• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

• Appropriate Quality Diploma or relevant qualifications.
• SAMTRAC / NEBOSH (Completed or in progress).
• HSE certification preferred (Incident Investigation, HIRA, Auditing).
• Experience in SANAS accreditation process.

• 3 years of relevant HSE management experience and hands-on experience to implement and maintain Quality systems.
• Advanced Microsoft software experience.
• Document and report writing experience.

• Broad knowledge of applicable legislations.
• Knowledge on ISO 45001, ISO14001.
• Systems and Legal auditing.
• Good personnel / communication skills.
• Role player / team leader.
• Investigation knowledge & skill.
• Risk assessing in practice.

• Ability to understand and explain technical (HSE specific) topics for all levels of personnel.
• Ability to understand site contributions to Regional OI Performance and capability to use existing tools; prioritizing risks and influencing factors.
• Ability to influence without direct reporting lines.
• Ability to evaluate the accuracy of root cause analysis and the effectiveness of proposed solutions.
• Sufficient knowledge of English to communicate with the OI Manager and to understand Global OI Communications.
• Translates Strategy into Actions – Effectively communicates strategy and action plans to others. Agrees on SMART targets/KPIs/objectives that are linked to the strategy. Reviews progress against the defined objectives.
• Influences Internally & Externally – Seeks to understand others’ needs and interests to build trust. Convinces others to change the way they think and act. Tailors his/her message to the audiences’ needs. Generates engagement and commitment from others.
• Collaborates Effectively – Goes beyond ‘borders’ to connect with others. Shares information and resources across countries / businesses / teams. Leverages diversity to work efficiently. Seeks out and replicates better practices. Overcomes barriers that inhibit interaction.
• Embraces Change – Anticipates the need for change. Seeks out new and improved ways of doing things. Overcomes the barriers to change. Implements change in a timely and effective manner. Champions the importance of change. Manages the cultural change we are seeking in focusing on three core elements which are Leadership, Education and Discipline (LED).
• Supports the Cultural Change using a “soft skills” approach – Enhanced OI’ strength through the 7C principles which are Coaching, Confidence, Communication, Change, Courage, Compliance. Reinforces a strong OI culture at the country level.