Quality Manager - Epping

Responsibilities

1. To apply product technical knowledge and manufacturing experience in approving pre-production samples by identifying, recommending (internal), and resolving (external) quality risks thereby ensuring customer satisfaction.
2. Ensure accurate capturing of sample assessment outcomes.
3. To regularly analyse and report on Quality KPIs.
4. To process style quality queries to a satisfactory conclusion, in close communication with TFG Quality Audit Department as well as The Design Centre Brand teams.
5. To monitor delivered quality standards via regular store visits.
6. Ensure desired level of quality is consistently aligned to the multiple TFG Brand strategies and communicated internally and externally, yet working within a Quick Response environment.
7. To stay abreast of technical developments within the industry locally and internationally.
8. Work closely with manufacturers driving corrective action plans and TQM projects.

Experience And Qualification

1. Have a relevant technical qualification (Degree/ Diploma), i.e., Clothing Management or Fashion Design.
2. Extensive knowledge and experience in pattern making/ alterations, pattern grading, fit, and design balance.
3. Have experience in apparel manufacturing, having worked as a product quality manager or quality technician.
4. Have a keen interest in retail, apparel, quality assurance, and quality control.
5. Proficient in MS Office.

Skills

1. Problem solving, judgement, and self-management skills.
2. An eye for detail and exceptional organisational skills.
3. Ability to work independently, as well as within a team.
4. To confidently influence and persuade at all levels.
5. Resilience and emotional maturity to work through in a highly pressurised environment.
6. To be self-motivated, and take responsibility for your own development.

Behaviours

1. Action Oriented
2. Balances Stakeholders
3. Collaborates
4. Communicates Effectively
5. Resourceful

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that inspire our customers to live their best lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace; it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

About The Team

Our manufacturing team is a key partner to our apparel businesses. They work tirelessly to create our products, making sure they meet exacting quality standards. They are responsible for operating and maintaining machinery, producing products, and preparing them for shipping.