Quality Graduate

Time left to apply: End Date: April 18, (6 days left to apply) Job Requisition ID: RABOUT THE JOB:

JOB PURPOSE
As a Graduate in the Country Quality Department, the purpose would be to become familiar with all aspects related to maintaining the quality management system within Sanofi South Africa with a focus on Product Technical Complaints management.

Support the Quality Department in the management and enhancement of the assigned Quality processes related to the organization's Quality Management System.

SCOPE
South Africa, Namibia, Botswana, Eswatini and Lesotho.

KEY ACCOUNTABILITIES

1. Country Quality Management System: Assist where needed in developing, maintaining, and optimizing the Quality Management System in the South Africa Country organization (Quality Documents, Deviations and CAPAs, Trainings, etc.).
2. Product Technical Complaints: Monitor the complaints mailbox, the mobile phone and other channels of communication. Identify missing information in a complaint and follow up on the receipt thereof. Under the supervision of the Country Quality Manager, report complaints to the South Africa PTC hub and follow up on the case progress until case closure. Coordinate with the designated 3PL / EWD for the sample management. Ensure the dispatch and follow up of complaint samples to the concerned investigation site. Track complaint samples from complaint receipt until receipt by the site to ensure complaint samples are received within required timeframes. Ensure all faulty products are followed up on according to the applicable procedure. Perform Complaint reconciliation internally and with Third Parties where needed. Perform regular Product Technical Complaints trending and take action where required. In charge of delivering internal and external trainings on Product Technical Complaints handling.
3. Temperature Excursions Management: Report Temperature Excursions during inbound shipments, local storage, and distribution according to the Sanofi policies. This involves coordination with the concerned international distribution platforms and internal stakeholders. Provide assessment of temperature excursions to MedInfo when needed.
4. Quality Documents Management: Assist in maintaining local Quality Documents aligned with global documents and local regulations. Where needed, assist in SOPs drafting/reviews. Coordinate with other GxP functions on the topics related to their Quality Documents.
5. Country Quality Review: Contribute to the Country Quality Review data analysis and presentation.
6. Tracking and Filing: Assist the Quality team in filing and tracking activities where needed.
7. Project Management: Assist the team on any ongoing projects and provide the relevant feedback as required.

ABOUT YOU:

Education: Preference for B Pharm. Science degree, BTech Pharmaceutical Sciences.

Experience & Knowledge: GxP and health-related regulations, Regulatory and company requirements, Commit to customers, Cooperate transversally, Strive for results.

Skills: Planning and organizational skills, Analytical skills, Computer skills must include working knowledge of Excel, Word and Outlook, High level of accuracy and attention to detail, accountability for corrective actions. Effective communication skills, both in written and verbal form. Demonstrates intercultural adaptability and sensitivity. Quick to analyze and take action without compromising quality.

Behaviours: Sound understanding/knowledge of the Pharmaceutical environment, Able to work independently, Proactive thinking skills, Effective planning, organizing, leading and time management skills, High achievement orientation with high sense of urgency, Ability to use sound judgment and solve problems, Ability to work collaboratively across the business.

PLAY TO WIN BEHAVIORS: Push to go beyond the level we have operated until now: constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won't: be intolerant to mediocrity, believe we can and must do better and aim at higher but never at the expenses of our values and judgment. Put the interest of the organization ahead of own or those of his/her team: consider both short- and long-term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level. Act in the interest of our patients and customers: actively engage with customers to know their current and future needs; brings an external perspective into decisions. Take action and don't wait to be told what to do: take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgment and others' advice to make bold and impactful decisions which move us forward.

Sanofi is an equal opportunity employer. If you are interested in applying for this vacancy and you are confident that you meet the criteria set out in the advertisement, kindly click on the link below. Apply Here.