Quality Control Supervisor

Our client based in Johannesburg specializes in packaging for the food and beverage, pharmaceutical, household, and personal care markets.

Purpose of the Role:

To ensure products manufactured conform to quality, safety, and reliability standards.

Role: Quality Control Supervisor / Metrologist
Location: Johannesburg : Isando
Industry: Manufacturing - Packaging
Qualification:

• Must have Grade 12, Matric or NQF4 equivalent qualification.
• Must have a clear criminal record.
• Certificate in Quality Control.
• Minimum 8 years’ experience in the manufacturing industry.
• NQF 4 - Supervisory Management Qualification.

• People management skills.
• Attention to detail.
• Problem solving skills.

• Technical knowledge of process, inclusive of equipment and raw materials.
• Relevant quality system and certification.
• Diversity Management.
• Conflict Management.

• Responsible for quality related issues linked to colour and product defects.
• Able to suspend employees where either employee behaviour or intoxication poses a risk to colleagues and/or equipment.
• Able to make good business-aligned judgement decisions at an operational level.

• Responsible for all activities linked to position as defined.
• Ensures that the structure for escalation of responsibility is effective.

• Report on appropriate forum issues requiring action/action from other departments/instances of major downtime.
• Shift handovers are conducted daily.

• Develop and implement quality control procedures and protocols to ensure compliance with company standards and regulatory requirements.
• Conduct regular audits.
• Develop and maintain quality control records, including documentation of test results, inspection reports, and corrective actions taken.

• Apply the company’s quality principles and standards.
• Maintain Good Manufacturing Practices (GMP).
• Conduct regular inspections of production processes, products, and material to ensure compliance with quality standards.
• Conduct testing and evaluation of products to ensure they meet quality standards and regulatory requirements.
• Identify and document non-conformance and implement corrective action.
• Data capture, analysis, manipulation, conceptualization, and communication, including statistical control and trending.
• Verify critical dimensions in tooling from initial design through to industrialization, inclusive of product qualification against the sustained parameters.
• Propose, identify, define and conduct appropriate techniques of measurement, including but not limited to tolerance, sampling techniques, standards, and uncertainties.
• Qualify measuring equipment.

• Responsible to lead, motivate, and train subordinates.
• Responsible to manage employees in terms of attendance, timesheets, disciplinary code, policies and procedures, and rostering of tea & lunch breaks.
• Ensure that packers and operators record and report rejects and problems immediately.
• Monitor production output in terms of job specifications, production plan, and machine specifications.
• Ensure control and recording of output, downtimes, and deviations.
• Hold regular performance reviews to discuss performance against objectives, counselling employees where performance is not in line with the standards.
• Motivate team to develop with a focus on ongoing improvement. Implement good ideas, give credit where due, support, counsel, and discipline where necessary. Administer return to work interviews.
• Practical hands-on passing on of skill (“Show and do”).
• Guide team to ensure that members deliver output and performance of acceptable standard of own accord.
• Communicate and confirm values and goals and clarify roles on an ongoing basis.
• Proactively communicate consequences of misconduct to team members.
• Conduct discipline and counselling where necessary, staying within the limits of orderly actions in terms of the disciplinary code.
• Train and mentor relevant stakeholders in “industrialized” measuring techniques and sustainable metrology processes.

• Responsible for customer inquiries regarding product quality and provide resolutions to customer complaints.

• Ensure shift handover meeting takes place daily.
• Ensure daily audits on quality/visual inspections and housekeeping take place.

• Ensure and enforce that aspects in area of responsibility conform to health and safety requirements.
• Maintain housekeeping standards in area of responsibility (e.g. ensure cleanliness assigned machines and areas).
• Work safely and report on safety hazards or issues.

• Food safety standards are site-specific and at these sites employees should:
• Apply the site’s food safety principles and standards.
• Report any food safety hazards or issues to your Supervisor/Manager.
• Comply to and maintain all GMPs (Good Manufacturing Practices) in relation to the Company’s FSMS (Food Safety Management System).

• Realistic assessment of own strengths and development areas and undertake actions to address weaknesses.
• Stay up-to-date with changes in regulations and industry standards and implement changes as required.