Quality Assurance Supervisor

Job Description

This role will manage all areas of quality assurance and process enhancement at the Branch. This position integrates quality control, regulatory compliance, and ongoing improvement of efforts to achieve operational excellence.

Requirements

- Bachelor's degree in Engineering, Quality Management or a related field.

- Minimum of 5 years experience in quality assurance and process improvement, preferably in the steel industry.

- Proven experience in managing quality assurance processes and driving process excellence in a large scale, complex environment.

- Strong knowledge of quality management systems (QMS) and standards such as ISO 9001.

- Proficiency in quality assurance methodologies, tools, and techniques e.g., Six Sigma, lean manufacturing.

- Strong analytical and problem-solving abilities.

- Effective communication and interpersonal skills.

Duties and Responsibilities

• Quality Management System
  • Maintain ISO 9001 requirements.
  • Ensure ISO 9001 requirements are complied with.
  • Collate and submit relevant reports and supporting documents as per industry norms.
• Quality Assurance
  • Initiate, plan, perform and coordinate internal and external quality audits. Submit audit reports with findings to the management team. Ensure corrective actions have been implemented.
  • Develop, implement, control, and monitor all quality assurance policies and procedures.
  • Report on the performance of the Quality Management System and recommend areas of improvement.
  • Raise relevant non-conformance reports (NCRs) and ensure NCRs are addressed adequately.
  • Investigate customer complaints and implement remedial actions where required.
  • Analyse trends and performances.
  • Identify and implement continuous improvement initiatives.
  • Ensure specifications are enforced and irregularities are rectified timeously.
  • Ensure all non-conformances are identified and resolved.
  • Co-ordinate claims and ensure timely close-out and resolution.
• Technical
  • Evaluate testing requirements from customers.
  • Ensure all non-standard services or products are evaluated, captured, and approved or not approved, and relevant feedback is provided to internal and/or external stakeholders.
  • Investigate product failures and recommend remedial actions.
  • Conduct customer visits to validate complaints of non-conforming products.
• Customer Quality Assurance
  • Collaborate with the sales and customer service teams to address customer quality concerns.
  • Implement processes to capture and analyse customer feedback related to product quality.
  • Lead investigations and implement corrective actions for customer complaints.
• Supplier Quality Management
  • Develop and maintain relationships with key suppliers to ensure they meet quality standards.
  • Conduct supplier audits and assessments to ensure compliance with quality requirements.
  • Collaborate with suppliers to resolve quality issues and drive improvements.