Quality Assurance and Support Analyst

Our client is a rapidly expanding finance and technology company with operations in multiple African countries. They are seeking a meticulous and experienced Quality Assurance and Support Analyst to join their software development team. This role offers the opportunity to contribute significantly to the development of a world-class software platform, ensuring its quality and functionality through systematic testing and validation processes. The ideal candidate will have a genuine passion for Africa and a willingness to contribute to projects in a developing world context.

Key Responsibilities:

• Conduct thorough testing of software applications to identify bugs, defects, and other issues.
• Create and execute test plans, test cases, and test scripts to validate product functionality.
• Collaborate with cross-functional teams, including developers and product owners, to communicate and resolve quality issues.
• Document and report defects, ensuring accurate and detailed information is provided for efficient issue resolution.
• Perform regression testing to ensure that previously identified and resolved defects do not reoccur.
• Conduct second-line support activities and engage in root cause analysis to address and resolve reported issues.
• Provide weekend standby support when required.
• Participate in the design and improvement of testing processes and methodologies.
• Stay informed about industry best practices and new testing tools to continuously enhance the quality assurance process.

Minimum Requirements:

• Previous experience in a software quality assurance or support role.
• Understanding of software development life cycle (SDLC) and testing methodologies.
• Basic SQL experience.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Strong interest in continuous development and upskilling in testing tools and technologies.
• Strong analytical skill and logical thinking.
• Good communication skills & strong attention to detail.
• Accurate result-oriented work approach.

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