QA & Food Safety Manager

Quality Assurance and Food Safety Manager

Role: Strategic Quality Assurance and Food Safety Manager

Purpose: To drive risk, technical food safety, and quality compliance across the business from a strategic level, ensuring FSSC certification maintenance. Lead continuous improvement and compliance with Group standards. Collaborate across departments to meet quality standards and lead the QA team.

Key Responsibilities:

• Manage and coordinate the plant QA Team.
• Oversee compliance management and QA/Food Safety Systems.
• Collaborate with regional teams to meet quality and safety targets.
• Align with Group SHEQ teams for strategic alignment and process improvements.
• Provide technical expertise and insight on daily operations and cost-saving initiatives.
• Conduct plant audits and manage customer complaints.
• Maintain HACCP System and control documentation/process flows.
• Drive customer relationship improvement and market trend understanding.
• Provide technical, legal, and advisory support.
• Lead technical teams to meet strategic goals and targets.
• Facilitate interventions for non-compliance.

Qualifications:

• Minimum tertiary qualification in Food Technology, Environmental Health, BSc Microbiology, or equivalent.

Knowledge & Skills:

• Production and process management, ISO Systems, Labour relations, Food Safety, and Quality Management.
• Project management, planning and organization, problem-solving, cost control, and data interpretation.
• Leadership qualities such as assertiveness, initiative, resilience, adaptability, and analytical problem solving.

Experience:

• Minimum of 5 years in FMCG bakery/dessert experience preferred.

Attributes:

• Leadership, assertiveness, resilience, continual growth, stress tolerance, adaptability, and team orientation.