Provisioning Squad Leader

The Provisioning Squad Leader must provide quality project-based implementation of technical solutions to all the Business Corporate clients for converged networks. Design solutions to meet complex customer network requirements. Manage a team of Provisioning Engineers and ensure that the quality of designs and implementation of complex networks adheres to all standards.

Role responsibilities:

• Lead the teams to ensure the high standards on configurations of CE devices – Routers, SD WAN Appliances, Firewalls, are adhered to.
• Assurance of services after they have been implemented in order to hand them over to Support Team to monitor and support them.
• Lead on configuration audit for complex solutions and lead on handover migration workshops with NOC.
• Follow-up with suppliers or vendors during problem fixing.
• Investigate and identify the source of problems.
• Involve quality assurance (QA), quality control (QC) and service level management (SLM).
• Set up VPNs on Provider Edge and Customer Edge devices.
• Implement and Assurance of different Access Services.
• Serve as the technical lead / expert within an order fulfillment team.
• Serve as a concept designer and expert within an order fulfillment team.
• Gather and define network and technical level specifications, design and implement within the provided network infrastructure.
• Direct and control the implementation of data communication networks.
• Act as an escalation point to resolve device and service problems.
• Act as an escalation point to resolve network problems.
• Act as an escalation point to resolve concept / solution / business problems.
• Have knowledge and understanding of the following:
• Design and Implementation of VPN, Security and Hosting solutions.
• Router and Switch Configuration – primarily (but not exclusively) focused on Cisco equipment.
• Understanding of L2 and L3 technologies and protocols.
• Understanding of Class and Quality of Service.
• Routing and Switching, Hosting and Security.
• Have knowledge and understanding of all technical aspects of L2 and L3 data communication networks and network elements.
• Have a working knowledge and ability to troubleshoot within the disciplines of Routing and Switching, Hosting Services, Security Services or Voice Services.
• Interpret and solve novel problems experienced on L2 or L3 data communication networks.
• Communicate and liaise with people in other teams tasked with the fulfillment of customer technical and service orders.
• Conform to the protocols specified for the delivery of work.
• Interact fluently and successfully with customers and all other parties involved in the delivery of solutions.

Skills and experience:

• The incumbent must have the people and organizational skill and inclination to ensure that the Provisioning team can and does function in the organizational mesh.
• The incumbent must have a technical background and experience to appreciate the arguments that will be made in support and in opposition of designs and implementation.
• The incumbent must have the ability and poise to interact with senior management and stakeholders on complex designs and implementation.
• The incumbent will typically have experience in consulting and in the management of organizations as well as technology.

Technical Skills and experience:

• A bachelor’s degree in electrical engineering, Computer Science or equivalent.
• A valid CCNP Cisco certification, Security certifications and Cloud Applications certifications. CCIE advantageous.
• 8 - 10 years relevant Provisioning experience with MPLS Networks, SD WAN Technologies (Meraki, Velocloud, Viptela), Cloud Application (AWS, Azure, VMware), Security Technologies (Fortinet, CheckPoint, Zscaler, Cloudflare).
• Experience in the application of data communication technology to solve customers’ business problems - L3.
• Knowledge of ISP Technologies, Broadband and Access solutions - L2 / L3.
• Knowledge Security, VoIP or Hosting technology as a primary or secondary skill – L2 / L3.
• Understanding of IP / GSM / Telecommunications / ICT Industry standards and methods - L1 to L3.
• SD-WAN experience would be an advantage.
• Programming skills (Python, SQL, Data Modeling languages, APIs, etc.) would be an advantage.