Property Direct Reservations Manager

Large Hospitality - Travel and Tourism Company is looking for a suitable candidate to fill the position of Property Direct Reservations Manager.

Purpose of the Position

• To supervise a team of Property Reservationists.

Key Performance Areas

• Ensuring that daily, monthly, and annual targets are met.
• Monitoring and reporting on daily stats and performance.
• Mentoring and coaching staff daily to ensure maximum efficiency and productivity.
• Analyzing reports and identifying problem areas that need immediate corrective action.

Competencies Required

• Target driven.
• Accurate, organized, and able to multitask.
• Excellent communication skills (verbal and written).
• Bilingual would be an advantage.
• Must have a driver's license.
• Strong customer service orientation and influencing skills.
• Excellent interpersonal skills.
• Well presented with excellent elocution and conscious of brand representation.
• Ability to work under pressure.
• Dependable.

Qualifications & Experience

• Proficient in MS Office and Electronic Mail.
• Previous Contact Centre / Call Centre supervisory experience or Hotel Reservations Management.
• Knowledge of call centre management systems (e.g., Genesys or similar).
• Matric and a minimum of 2 years’ experience in a call centre environment.