Project Coordinator (Community Management) – Remote

Job Description

Hours per week: 10-20

Interview process: 2 interviews

Start date: ASAP

For international contractors, this is structured as a freelance engagement. For those based in the US, it is classified as a W2 engagement.

Reddit Collectible Avatars

The Reddit Collectible Avatars program is an innovative initiative designed to engage the Reddit community through unique and creative digital collectibles. This program offers artists and creators the opportunity to design and share their own avatar collections, which users can purchase and utilize across the Reddit platform. It emphasizes originality, creativity, and community interaction, allowing users to express themselves with distinct, personalized avatars designed and sold by Reddit Creators.

Position Overview:

We are seeking a dedicated Operations Coordinator to support operations on the Collectible Avatar Creator Program. This role involves overseeing various operational tasks, ensuring smooth workflows, and maintaining high standards of efficiency and effectiveness in our processes.

Key Responsibilities:

• Review Queue Monitoring: Regularly monitor the review queue, identifying items approaching their service level agreement (SLA) deadlines, and coordinate with relevant team members to address these promptly. This task requires approximately 1-2 hours per week.
• Escalation Queue Processing: Examine the engineering and design escalation queues for hidden items and flag unoriginal work or AI-generated content, dedicating around 1 hour per week to this task.
• Staging Pipeline Oversight: Monitor the staging pipeline to identify and resolve any stuck items by requesting upload retries, a task taking about 15 minutes weekly.
• Community Management: Add newly onboarded artists to the r/CollectibleCreators subreddit and moderate the r/CollectibleAvatars and r/CollectibleCreators forums. This role involves around 10 minutes per week for adding artists and 1 hour per week for moderation, depending on the level of activity.
• Dynamic Layout Updates: Regularly update the shop’s dynamic layout, requiring approximately 15 minutes of attention each week.
• Zendesk Queue Monitoring: Oversee the creator Zendesk queue, dedicating around 6 hours per week to ensure timely and effective support responses.
• Modmail Coordination: Manage creator modmail communications, a task currently taking around 15 minutes per week, with a note to possibly phase this out in favor of Zendesk consolidation.
• Onboarding Support: Assist with creator onboarding issues, such as addressing Persona false positives and stripe resets, with time commitment varying from 0 to 10 minutes weekly.
• Contractor Liaison: Review the work of TELUS contractors, responding to their inquiries as needed, which requires about 30 minutes per week.
• Content Organization: Manage updates for HCA and other tutorial content, which occurs sporadically.
• Enforcement and Legal Response: Coordinate the enforcement of artist bans and handle responses to takedowns, with time commitments varying based on need, approximately 1 hour per ban and 4 hours per takedown.

Qualifications:

• Proven experience in operational coordination or a similar role.
• Excellent communication and organizational skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in using digital tools and platforms for task management.
• Strong problem-solving skills and attention to detail.

This role is crucial for maintaining the operational integrity and efficiency of our projects. The ideal candidate will be proactive, detail-oriented, and capable of managing various tasks in a fast-paced environment.