Programme Manager

Experience:

• 5 - 10 years experience in Programmer/Project Management
• ITC Clear

Responsibilities:

1. Facilitate discussion with relevant business stakeholders to scope the project with its benefits.
2. Investigate and explore potential solutions.
3. Create a business case in collaboration with business stakeholders, including costs and benefits with the proposed solution and obtain approval from relevant stakeholders.
4. Engage with vendors to obtain input to the plan.
5. Facilitate process to allocate and secure resources to projects.
6. Formulate target operating models (TOMs) in collaboration with business stakeholders.
7. Contribute to the development of the BU business strategy by providing a view on potential improvements for products or services.
8. Demonstrate an understanding of the Company business environment and context within which projects are managed to ensure effective delivery of the project.
9. Demonstrate an understanding of the to-be business architecture with a specific focus on the strategic value of the benefits to be delivered by their projects.
10. Organize the team into relevant delivery streams.
11. Analyse requirements and produce accordingly.
12. Develop the proposed solution in collaboration with relevant area stakeholders.
13. Facilitate the training of end users on the program.
14. Facilitate the mapping out of the business processes required.
15. Ensure testing of solutions takes place.
16. Ensure a smooth transition through business embedment of the program to business-as-usual with a focus on continued delivery after closure.
17. Ensure that the necessary project information is made available for management information tracking, status reporting and accurate administration.
18. Drive the financial business cases to ensure comprehensive cost management, constructed by project custodians, for identified initiatives.
19. Identify, manage, and respond to risks and issues when necessary.
20. Build and maintain effective relationships with all key stakeholders to facilitate organizational effectiveness.
21. Identify areas of concern in terms of reporting and use influence to debate and agree on the best way forward.
22. Act speedily to resolve problems, queries and complaints.
23. Use influence and negotiation to achieve win-win outcomes.
24. Initiate meetings with key stakeholders to track progress, manage expectations, and ensure clients' needs are met.
25. Proactively communicate and share information and encourage discussion and debate (share successes, highlight challenges, and identify and manage risks).
26. Read the cultural environment and adapt communication style to meet the needs of different audiences.
27. Anticipate and manage conflict, demonstrating an ability to resolve differences, particularly where these may be stalling the implementation of agreed plans.
28. Ensure that the relevant capabilities and capacity are available for projects, in conjunction with the relevant stakeholders, in order to ensure delivery.
29. Take full responsibility for performance management of all direct reports, managing their performance about quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
1. Recruitment
2. Development
3. Performance Management
4. Remuneration and Rewards
5. Succession and career path planning
6. On-the-job training, coaching, and mentoring
30. Ensure appropriate levels of management and accountability.
31. Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative.
32. Demonstrate pride in the organization's brand, services, and products by consistently delivering on the brand's promise.
33. Drive best-in-class solutions and practices.
34. Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
35. Stay relevant and up to date with legislation and new developments.
36. Maintain positive attitude and respond openly to feedback.
37. Handle stress in ways that do not negatively impact others.
38. Plan and manage own workflow, anticipating obstacles, juggling priorities, and following through on objectives within agreed time-frames and according to quality standards.
39. Take ownership of personal career development, leveraging formal and informal opportunities.
40. Accurately read situations and organizational realities.
41. Able to set aside personal agenda for the greater good.
42. Act in an ethical, transparent, and morally defensible manner, including highlighting unethical practices.