Program Manager - Revenue Assurance

Location: Riyadh, KSA.
Years of Experience: 9+ years of relevant experience.
Project Duration: 1 year.
Language Requirements: Fluency in Arabic & English (written and spoken).

We are looking for an experienced Program Manager - Revenue Assurance (RA) to lead and manage end-to-end RA operations. The ideal candidate will have a strong background in revenue assurance processes, risk management, and business process improvement, with proven leadership capabilities. This role will involve optimizing RA functions, driving operational effectiveness, and ensuring process integrity across key organizational functions.
Key Qualifications

• Revenue Assurance Expertise: 9+ years of experience in Revenue Assurance (RA) operations with a deep understanding of RA processes.
• Process Knowledge: Familiarity with processes relevant to RA within utilities, such as connection management, service provisioning, billing, customer management, finance, and accounting.
• Leadership: Proven ability to lead and manage RA operations teams, ensuring high performance and alignment with organizational goals.
• Technical Proficiency: Familiarity with leading RA tools and the ability to work with large datasets effectively.
• Risk Management: Experience conducting risk and control assessments, maturity assessments, and improving the operational effectiveness of RA functions.
• Process Improvement: Demonstrated experience in Business Process Improvement across the Order-to-Cash (O2C) lifecycle, with a track record of working with cross-functional teams to recommend and implement process changes.

• Industry Experience: Exposure to multiple industries, including telecom and utilities.
• Regional Knowledge: Previous experience working in KSA, with an understanding of the local business landscape and regulatory environment.

• Education: Bachelor's degree in Business, Finance, or a related field; advanced degrees or certifications in RA or business process improvement are a plus.
• Communication Skills: Strong interpersonal and communication skills, with the ability to engage with stakeholders at all levels.
• Analytical Skills: Excellent analytical capabilities for identifying trends, risks, and opportunities for improvement.
• Project Management: Solid experience managing projects and programs in a structured and deadline-driven environment.

• Lead and manage the organization's Revenue Assurance operations, ensuring alignment with best practices and strategic objectives.
• Oversee the execution of risk and control assessments, developing strategies to mitigate risks and improve controls across RA functions.
• Conduct maturity assessments and drive initiatives to enhance the operational effectiveness of RA teams.
• Optimize processes throughout the Order-to-Cash lifecycle, collaborating with cross-functional teams to identify and implement process improvements.
• Utilize RA tools to analyze large datasets, ensuring accurate reporting and monitoring of revenue streams.
• Identify gaps in existing RA processes and implement corrective actions to ensure process integrity and revenue protection.
• Provide strategic insights and recommendations to senior leadership on RA operations and improvement opportunities.
• Develop and deliver training programs to build capabilities within the RA team.
• Stay updated on industry trends and emerging RA tools to ensure the organization remains at the forefront of RA practices.