Production Support Analyst (Compass)

Reverside is a Global ICT company focusing on Digital Engineering, Integration, Cyber-Security, Cloud and Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and Gurgaon, India. Reverside has its Global Headquarters in South Africa and is a B-BBEE Level 1 IT consulting & services organization. Reverside was founded in 2006 and has since grown to a strong team of over 300+ consultants, serving more than 40+ active clients globally.

We are looking for a skilled Production Support Consultant with 3 years experience working with Compass to join our team.

Job Objectives:

• Provide support to business users in understanding the business processes and Compass system and related interfaces.
• Running of batches, EFT payments and faxes via Finswitch.
• Fixing of batch errors.
• Processing of complex adjustments on application.
• Offer first level support to application analysts.
• End to end regression testing and sign-off of new development implementations.
• Configuration of new development in the production environment.
• Reconstructions for cost analysis.
• Calculations related to complex LBLA cases.
• Testing of new functionality as well as regression testing on implementation.
• On the job training for operational area when errors and cases received.

• Thorough understanding of Compass system.
• At least 3 years’ experience transacting on Compass.
• At least 3 years’ experience in a Financial Institution.

• Problem Solving: Ability to identify root causes and process relevant information.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective methods.
• Sense of urgency.
• Ability to prioritise work.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of clients to meet or exceed their expectations.
• Good work ethics.
• Taking responsibility for tasks and driving them.
• Ability to identify small but important things that have a big impact on the bigger picture.
• Must be able to work under pressure.
• Must be able to work overtime and weekends.
• Excellent calculation ability.
• Full understanding of all the different products offered.

• Analysing and interpreting.
• Organising and executing.
• Supporting and co-operating.
• Deadline driven.
• A positive attitude.
• Excellent verbal and written communication.
• Collaborative and excellent people skills.
• High degree of accuracy.
• Good administration skills along with exceptional attention to detail.
• Good analytical reasoning.
• Creative problem solving ability.
• Proactive and innovative.
• Self-motivated and a team player.
• Good judgment skills.
• Committed, flexible and reliable.
• Excellent time management skills.
• Assertive.
• High tolerance for stress.
• Is approachable for help.