Product Support Engineer

Job Responsibilities

• Secure Email Administration: System implementation, maintenance and support to a diverse base of platforms (desktop and mobile) and varied user requirements. Use of email administration expertise in the deployment and support of this product suite.
• Secure Messaging Administration: System implementation, maintenance and support to a diverse base of platforms (desktop and mobile) and various user requirements.
• Network Maintenance and Administration: Regularly perform maintenance tasks and updates to ensure networks operate smoothly. This includes managing, configuring, and monitoring vital network equipment such as routers, switches, firewalls, and VPNs.
• Troubleshooting and Problem Solving: Diagnose and resolve product and systems issues efficiently. This involves identifying the root cause of operational disruptions and implementing solutions to prevent future problems.
• Security Management: Implement and manage security measures to protect data and infrastructure from cyber threats. This includes configuring products, email, and firewalls, managing access controls, and conducting regular security audits.
• Technical Support and Guidance: Provide technical support to users facing networking issues. This may involve direct troubleshooting or guiding users through steps to resolve problems.
• Documentation and Reporting: Maintain detailed documentation for product configurations, procedures, and changes. Prepare reports on status, incidents, and performance for stakeholders.
• Collaboration with Vendors: Liaise with vendors and service providers for the procurement of equipment and services.

Skills

• Technical Proficiency: In-depth knowledge of ICT technologies, including Email, Messaging LAN / WAN, TCP / IP, VPN, DHCP, DNS, and other networking protocols.
• Problem-solving skills: Ability to quickly identify and troubleshoot network issues and provide effective solutions.
• Communication Skills: Clear verbal and written communication skills to interact with team members, stakeholders, and non-technical personnel, explaining technical details in an understandable manner.
• Analytical Skills: Strong analytical abilities to analyse ICT-related issues on function and performance, understand complex networks and systems, and predict potential issues.
• Attention to Detail: Keen attention to detail to identify discrepancies in network performance and security.
• Project Management Skills: Ability to manage ICT-related projects, including upgrades, migrations, and installations, often within specific timelines.
• Teamwork and Collaboration: Ability to work effectively in a team and collaborate with other departments on network-related issues.
• Adaptability: Staying current with the latest in technology and security trends.
• Security Fundamentals: Understanding of network security protocols and practices to protect data and infrastructure.

Qualifications

• Educational Background: A bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field.
• Certifications: Professional certifications such as Cisco Certified Network Associate (CCNA), Microsoft Certification, CompTIA Security+, or other relevant network certifications.
• Experience: Prior experience in desktop and network support, administration, or a related field. This can vary from medium-level positions to more advanced roles requiring several years of experience.
• Understanding of Operating Systems: Familiarity with various operating systems (Windows, Linux, macOS), Mobile Operating Systems (Android, iOS) and their configurations.
• Knowledge of Systems Hardware: Proficiency in handling server and network equipment.
• Software Skills: Experience with monitoring and management software tools.

The salary bracket for the role is around R35k - R45k CTC p/m. Note that it is the client's prerogative, regardless of advertised package, to offer a market related salary considering the candidate's qualifications, skills, and level of experience.

Please apply online in the link provided. We do not consider CVs via Whatsapp or email.