Product Specialist - S4

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

Key Responsibilities:

• Provide technical training to the service network and customer base on proper operation, maintenance and troubleshooting practices
• Provide technical support to end users, operators, and service personnel
• Provide feedback to factories to enable improvements to the equipment or its operation
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
• Monitor test results for new products to implement improvement of the product
• Perform equipment installations and demonstrations in a safe manner

Profile Required:

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Mechanical or electrical trade qualification (mechatronics / millwright qualifications preferred)
• Machine range experience and advanced computer literacy
• Relevant mechanized mining experience (5 years)
• Underground mining environment experience
• Experience in underground drill rigs
• Mechanical, electrical or electronic equipment maintenance competence in at least 4 of the following areas:
• Basic 5 module LHDs and CM
• Basic electronic systems
• Basic LV electric systems
• Mechanical equipment
• Hydraulic systems
• Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices etc.)
• Experience in CANbus systems will be an advantage
• Advanced knowledge of software on i-series TMM required
• Valid driver’s license
• Full physical & medical certificate to work in mining environment

Please note that, in line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.