Product Manager (Customer, Platform & Insights)

Key Responsibilities

• Drive the continued vision, roadmap, and direction for the Customer Data Lakehouse and Applications, Integrations, and Interfaces
• Lead the planning, scoping, and prioritization of projects to achieve all our goals
• Manage the delivery of the CDL and associated projects
• Build and standardize templates and processes for functional requirements, use case validations, and data specifications
• Gather requirements, determine features and their priority, write product specs, use cases, refine feedback, help write test plans, manage the backlog, and delivery
• Represent the team with partners and senior company leaders to align resources and prioritization
• Promote enterprise-wide adoption of Customer Data Lakehouse
• Educate teams on Customer Data Lakehouse and applications/use cases
• Foster an environment that enables the Customer Data Lakehouse Engineering team to build quickly while maintaining a high standard for quality – Agile Delivery Model
• Own and drive the data strategy for the Customer team

Qualifications And Experience

• A bachelor’s degree, ideally in a technical discipline, or equivalent work experience
• 5+ years of experience as a Product Manager
• Project Management Experience
• 3 years of experience building Data Infrastructure and/or CDLs
• 5+ years of experience working with engineering teams in a fast-paced environment, demonstrating the ability to juggle multiple projects, stay organized, and prioritize deadlines effectively
• Knowledge of modern Data Infrastructure and related processes
• Solid knowledge of Growth/Marketing use cases and related technologies
• Experience with customer empathy and experience shaping product direction and execution based on customer needs
• Previous experience in CDP/CDL, data-driven marketing, analytics, and digital transformation
• Proven work experience in data, data architecture and data modelling
• Proven track record of managing successful CDL initiatives and delivering capabilities that drive business growth
• Knowledge of modern data architecture and best practices, you have experience developing, testing, and deploying APIs and web applications that use external platforms, cloud services, and APIs

Skills

• Strong analytical skills and data-driven decision-making capabilities, with the ability to translate complex insights into actionable strategies and initiatives
• Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and build consensus around product priorities and trade-offs
• Ability to set strategic direction and drive execution through collaboration with a cross-functional team
• Excellent communication and strong interpersonal skills to facilitate complex concepts and stakeholders' meetings
• Highly adaptable to change and an excellent team player with the ability to influence and negotiate

Behaviours

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
• Courage - confronts and tackles challenging situations with courage
• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives
• Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About The Team

TFG’s Information Technology team is responsible for the company’s technological systems and the maintenance of its digital and technological infrastructure. By selecting future-fit technology and methodologies, they help the business meet its strategic objectives. They assess our business landscape and our market to ensure adaptability, scalability, expansion, and risk reduction.