Product Manager

To manage the development of innovative product solutions for all identified segments and ensure that existing products and solutions are effectively delivered and provide organisation and client value.

To manage and facilitate the product development process from concept through to product launch, maintaining a focus on identifying and meeting market requirements and achieving corporate business and product objectives.

Responsibilities

• Initiate dialogue to build professional working relationships with all stakeholders displaying excellent abilities to listen, advise, influence, negotiate and present at all levels.
• Lead and facilitate difficult conflict situations into consensual agreements.
• Integrate opinions and information provided by various sources to make strategic decisions.
• Adapt communication styles to meet the needs of different audiences.
• Continually scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies.
• Establish and maintain product pricing governance and compliance frameworks with due consideration of market trends and including assessments regarding settlement risks credit and capital utilisation.
• Engage in pricing in collaboration with the relevant segments or coverage teams.
• Monitor product cost structures and market penetration versus the cost of product delivery.
• Improve efficiencies to reduce operational risks and cost to serve.
• Ensure adherence to compliance requirements and that the team is competent and updated on compliance risk and process training.
• Develop risk mitigation strategies within area of responsibility.
• Monitor, track and analyse error rates, loss events and service failures to implement risk mitigation strategies.
• Continuously collaborate with Legal, Risk, Compliance and Fraud.
• Deploy and manage a proactive and disciplined product management approach including identifying new product offerings, gathering market requirements, determining business-case and feasibility, scoping and defining new products at high level, evangelising new products within the company, building product roadmaps, working to a critical path and ensuring all products are produced on schedule.
• Ensure products are within price margins and up to standard.
• Take into consideration various factors that influence the product lifecycle.
• Engage in product differentiation and detailed product planning.
• Acquire data, information, knowledge and business intelligence.
• Assess internal end-to-end product processes effectiveness, regulatory, economic, political and social drivers across multiple jurisdictions.
• Interpret the intelligence acquired for value creation.
• Identify new opportunities through understanding the impact of the environment on the current and future product competitiveness.
• Develop innovative product solutions and new processes, procedures and services, or enhancements to existing products.
• Select appropriate channels through which products or functionality will be delivered.
• Scope the high-level product requirements for those channels.
• Source product or product capabilities from other business units within FirstRand or from their partners to include these in RMB CB's value proposition to clients where applicable.
• Provide input into marketing training and process documentation.
• Initiate and develop marketing strategies in close collaboration with a centralised marketing function, the sales team and other relevant stakeholders.
• Define and document the detailed product implementation roadmap.
• Create Business Requirement Specifications, work requests, etc.
• Scope and define new products and enhancements at a detailed level with relevant stakeholder engagement.
• Ensure that deliverables are produced on schedule working within a critical path.
• Take full responsibility for performance management of all direct reports managing their performance in relation to quality standards and agreed benchmarks and objectives focusing on all aspects of sound people management.
• Engage in recruitment, development, performance management, remuneration and rewards, career path planning, on-the-job training, coaching, and mentoring.
• Ensure appropriate levels of management and accountability.
• Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative.
• Work with the team to actively grow their skills and lead them in operational excellence.

Post

LI-AM3

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

13 / 11 / 24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.