Develop and maintain design elements, mock-ups, and specifications as needed
Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
Custodian for developing visual, UI and interaction design assets to be adopted within design system
Conducting best practice research to develop and improve UI and interaction design to solve end user problems effectively.
Formulate testing parameters to effectively assess user experience
Conduct competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively
Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics.
Develop user experience flows and integrating them to mock-ups, usage scenarios, prototypes, specifications, navigation maps, and other design documents.
Create and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience.
Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
Collaborate actively and work effectively with cross-functional teams to ensure designs are successfully created and implemented to achieve the user goals
Advocate for the end-user throughout the development process and work closely with other members of the Service Design Team to craft a world-class user experience
Create solid recommendations and prioritization based on technology and business needs.
Adhere to design standards by understanding and following the Design System.
Adhere to our client centred design process.
Consider user feedback from user testing results in order to deliver the best customer experience.
Accountable for time management within each project to ensure agreed deadlines are met.
Adhere to consistent design patterns and principles.