Product Design Lead

Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients. We are looking for a Product Design Lead to join our financial services client based in Sandton for a 12-month contract role.

What you will be doing:

1. Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Head of Product Design, establish a clear scope, creative brief, and project plan for projects.
2. Manage the day-to-day delivery of the design output against the plan, continuously interrogating the design quality and customer experience to deliver high-quality output in each stage of the project.
3. Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements.
4. Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers.
5. Lead the project team by aligning, managing, and coaching the designers, prototype engineers, copywriters, and other possible team members, supporting them in setting goals, overcoming obstacles, and delivering outstanding outcomes, while ensuring a fully unified end product.
6. Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency.
7. Actively seek ways to measure the impact of the design on the customer and business, reporting the insights to the senior management and business stakeholders.
8. Create creative, innovative, and high-quality design solutions to create a world-class customer experience across the projects in the organization.
9. Give a significant contribution to the design within the project, while providing thought leadership to the overall team and business.
10. Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution.
11. Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience; surface and share insights with the broader team.
12. Design scenarios, mock-ups, and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output.
13. Align the design to the design standards and brand guidelines to ensure a consistent experience for the customer across the company ecosystem.

What we are looking for:

1. Completed IT / BSc degree or other related fields.
2. 5+ years experience in Product Design.

Please note that if you do not hear from us within 3 weeks, consider your application unsuccessful. Most of our positions are remote; however, candidates should be residing within traveling distance as the circumstances of the opportunity can change.

Desired Skills:

1. Product design
2. Project management
3. Design thinking